Overview:

RMIT Vietnam is seeking a Technical Delivery Lead is responsible for leading the end-to-end delivery of End User Technology (EUT) and Audio-Visual (AV) solutions, ensuring projects and services are delivered on time, meet quality standards, and align with stakeholder needs across the university. This role also manages stakeholder relationships, drives service improvement, oversees a technical team, and ensures compliance, operational excellence, and customer satisfaction in technology delivery activities.

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.

WHAT WE OFFER

• Competitive remuneration VND package for Vietnamese candidates.

• 13th month Tet bonus

• Private Health insurance for you and your family, plus Personal Accident Insurance

Other benefits

• Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays)

• Professional development and career advancement

• Access to state-of-the-art facilities and resources

• A vibrant and diverse campus life and more!

POSITION SUMMARY

As a Technical Delivery lead, you will be responsible for overseeing the delivery of end user technical work to the business units and ensure that the services provided meet the needs of the stakeholders, as well as the quality and performance expectations of the organization. These works include the new built or enhancement of end user technologies and Audio-Visual hardware / software installations across the university’s teaching spaces & venues.

Key Accountabilities Summary

• Partner closely with Solution Consultants, Business Technology Partners, and Engineering teams to understand business requirements and translate them into effective technical delivery plans and specifications.
• Lead and manage the end-to-end delivery lifecycle for End User Technology (EUT) and Audio Visual (AV) services, ensuring successful execution from planning through implementation and handover.
• Oversee the coordination and delivery of EUT and AV technical services to stakeholders, ensuring services are delivered efficiently, within agreed timelines, and aligned to defined service levels and operational standards.
• Build and maintain strong stakeholder relationships, acting as the primary liaison between business units and the EUT and AV technical delivery teams.
• Manage stakeholder expectations and act as the key escalation point for issues, risks, and service impacts related to technical and AV delivery activities, including coordination with third-party vendors where required.
• Drive customer satisfaction through a proactive, solution-focused approach, continuous service improvement, and responsive stakeholder engagement.
• Monitor and track delivery progress, providing regular status updates, reporting, and communications to relevant stakeholders and leadership teams.
• Identify, assess, and mitigate delivery risks, dependencies, and operational impacts associated with EUT and AV initiatives and services.
• Implement and oversee quality assurance practices to ensure technical solutions and delivery outcomes meet operational, security, and customer standards.
• Ensure compliance with RMIT policies, governance requirements, and the Project Execution Framework where applicable.
• Identify opportunities for process optimisation and continuous improvement to enhance service quality, operational efficiency, and delivery effectiveness.
• Foster a collaborative, customer-centric, and high-performing team culture, supporting capability development and knowledge sharing across technical teams.
• Support resource planning, budgeting, and forecasting activities for EUT and AV delivery functions, ensuring effective allocation of resources and management of operational costs.
• Maintain current knowledge of emerging technologies, industry trends, and best practices relating to End User Technology and Audio Visual services, and provide recommendations for innovation and service enhancement.
• Support ITS colleagues to ensure effective and compliant technology asset management for all EUT and AV assets.
• Undertake other duties and responsibilities as directed by the line manager.
• Other duties commensurate with the scope of the role.

Key Selection Criteria

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum 7+ years of experience in a technical delivery leadership role.
• Proven track record of successfully delivering complex technology projects on time and within budget.
• Strong understanding of project management methodologies.
• Strong leadership skills with the ability to motivate and inspire a team.
• Working knowledge with PowerBI or other similar reporting tools.
• Strong problem-solving and troubleshooting abilities, with a customer-centric approach.
• In-depth knowledge of ITIL framework and IT service management principles.
• Experience with IT service management tools (Jira, ServiceNow)
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users.
• Excellent diplomacy, facilitation, influencing and negotiation skills and demonstrated ability to adapt these to a diverse range of stakeholders and contexts at senior leadership levels
• Strong organsational and time management skills, with the ability to prioritize and manage multiple tasks
• Appointment to this position is subject to passing a Working with Children check.
• Ability to display appropriate behaviours in line with the position, RMIT Values and RMIT Leadership Model.

More information is available in the Job Description.

HOW TO APPLY

To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.

Please note that we will be running a rolling recruitment process, so please apply as soon as possible.

Compliance Requirements

All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit.

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

• Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.

• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.

• For any questions or support, feel free to reach out to our Talent Acquisition team at [email protected]

#RMITVietnam

Applications Close:

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us