JOB DESCRIPTION:

Main Responsibilities:*

The position serves as the primary contact for clarifying reagent report interpretation and troubleshooting; providing reagent correlation and application; as well as technical education for customers before and after instrument installation. It also provides support to the sales and service team for business growth. The main job responsibility will be:

• Deliver Customer Operator training in Abbott facilities or on-site
• Perform new instrument and assay implementations through to Test of Record
• On-site assay investigation, troubleshooting and operator training and coaching

Skills & Experience Required:*

• Bachelor degree in medical / electrical / mechanical or medical technology is preferred
• Proven track record in a Diagnostic laboratory or similar position, supported by management and customer references preferred or Graduate entry program.
• Successful engagement with customers, specifically lab staff.
• Technical Assay and system expert for product line responsibility
• Highly developed communication skills and ability to demonstrate empathy and engagement with customers
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software
• Knowledge of laboratory accreditation requirements is a plus.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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