At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. 

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary
As a Talent Management Specialist, you'll provide hands-on support for people operations and employee relations, helping apply policies, processes, and employment practices consistently. You'll work closely with the Global Talent Team and Finance Team, supporting fair and objective case management and day-to-day HR operations, and escalating complex or sensitive matters to senior team members or the Head of Talent. This is a great opportunity to grow professionally while contributing to a mission-driven organization.

Responsibilities:

Employee relations support

Support the management of employee relations matters, including:

• Disciplinary cases
• Investigations
• Performance improvement plans
• Behavioral and conduct issues
• Help ensure fair and consistent handling of cases, escalating complex, high-risk, or legally sensitive matters to senior team members

Manager support

Provide first-line support to managers on:

• Employee relations processes
• Performance management procedures
• Policy interpretation
• Handling employee concerns

Talent lifecycle coordination

Support operational aspects of the employee lifecycle, including:

• Onboarding coordination
• Performance management processes
• Offboarding procedures
• Benefits administration support

Compliance and documentation

• Maintain proper documentation for HR cases.
• Support compliance with labor regulations and internal policies.
• Support audits and reporting requirements.

Culture and engagement initiatives

Support delivery of:

• Employee recognition programs
• Engagement initiatives
• Local culture and team events
• Global or regional talent initiatives
  

Requirements

Must-have skills

• Employee relations exposure: experience supporting disciplinary cases, investigations, performance improvement plans (PIPs), and workplace grievances with fairness and consistency.
• Knowledge of Kenyan labor law: working knowledge of the Employment Act, 2007 and ability to apply it in real workplace scenarios.
• Stakeholder management: ability to support and inform managers on employee relations matters, performance management, and policy interpretation.
• Investigation and analytical skills: able to support investigations by gathering evidence, assisting with interviews, and preparing case documentation under guidance.
• Strong communication skills: excellent written and verbal communication, with the ability to handle sensitive and high-stakes conversations professionally.
• Attention to detail: high level of accuracy in documentation, record-keeping, and compliance tracking.
• Integrity and confidentiality: demonstrated ability to handle sensitive information with discretion and sound judgment.
• Technical proficiency: proficient with G-Suite and HRIS platforms, with an interest in process automation and emerging technologies.
• AI literacy: familiarity with LLMs, conversational AI, prompt engineering, and agentic AI concepts to help modernize HR workflows.
• Mindset: proactive and detail-oriented, comfortable working within established processes while flagging opportunities for improvement.

Academic and professional requirements

• Bachelor's degree in human resources, industrial psychology, or a related field required.
• CHRP(K) certification preferred, or actively working toward certification.
• 2–4 years in HR, with at least 1 year focused on employee relations or HR operations.

Nice-to-have skills (preferred)

• Experience in a global or matrix organization.
• Familiarity with HR systems.
• Exposure to performance management and employee engagement initiatives.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Comprehensive medical cover 
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!