Jobs Companies FirstRand Support Advisor FAIS

About this Support Advisor FAIS role at FirstRand

FirstRand · Onsite · Kimberly

Job Description

To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
  • Act responsibly with work related resources in order to contribute to cost containment
  • Continuously assess own performance, seek timely and clear feedback and request training where appropriate
  • Assist with profit growth for the business through sales and acquisition of new clients
  • Support sales through analysis of client portfolio and pro-active client engagement
  • Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
  • Identify sales opportunities and ensure effective management of the leads pipeline
  • Report on transactional and process activities within set guidelines to provide timely information for decision making
  • Comply with relevant statutory, legislative, policy and governance requirements
  • Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
  • Address customer needs in order to meet or exceed customer expectations
  • Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
  • Achieve expected financial targets and uphold associated service levels

 

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

15/09/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Ready to apply to FirstRand?
Apply to FirstRand

About FirstRand

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The Fir

See all jobs at FirstRand →

Similar jobs

Sign up for suggestions tailored to the jobs you open and the searches you save.

More jobs at FirstRand

See all jobs at FirstRand →

Apply now
🤖

Whoa — hold up

JobsRadar was built for real people having a rough time in their job search — not for automated requests. You're clicking way too fast and you're now temporarily blocked.

Come back later. If you're genuinely job hunting, we've got your back — just act like a human.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Get an edge on your job hunt.

Join our Telegram channel for the stuff that helps you land the role — salary benchmarks, the weekly market pulse, and new-feature drops. No spam, just signal.

Join the channel — it's free