About this Student Administrator role at Macquarie University
- Salary Package: $88,670 – $100,815 (HEW 5) p.a, plus 17% employer's superannuation and annual leave loading
- Appointment Type: 2 full-time (35 hours per week), continuing appointment
- Location: Macquarie University, Wallumattagal Campus (North Ryde)
THE ROLE
The Student Administration team serves as a crucial link between the academic teams, professional staff, and central university services, providing high-quality administrative support to current and prospective students and staff.
As a Student Administrator, you will play a vital role in delivering student administrative services for Macquarie University College. This varied role includes:
Providing administrative support to Macquaire University College students and staff.
Supporting student lifecycle processes, including enrolment, articulation, progression, result updates, and completion activities.
Responding to high volumes of student enquiries and providing advice on relevant policies, procedures, and program requirements in a timely manner.
Maintaining accurate student records and processing transactions across multiple student management systems.
Administering Special Consideration applications and coordinating follow-up actions.
Scheduling and managing supplementary assessment sessions,
Monitoring attendance, academic progression, and data quality to support compliance requirements and student success.
Developing and enhancing student communications, templates, and operational procedures.
Liaising regularly with the College and University stakeholders to support positive student outcomes.
Identifying opportunities to improve administrative efficiencies, reduce processing delays, and maintain service quality during peak periods.
Contributing to the continuous improvement of administrative systems, processes and procedures.
Supporting positive culture within, across and beyond College teams by building and supporting respectful relationships with key stakeholders.
ABOUT US
Macquarie University College is wholly owned and operated by Macquaire University and provides students with an alternative pathway to a range of Macquarie University's undergraduate and postgraduate degrees by using our accelerated learning model.
The College offers Diploma of Arts Media and Communications, Diploma of Business, Diploma of Business Analytics, Diploma of Commerce, Diploma of Engineering, Diploma of Information Technology, Diploma of Marketing & Media, Standard Foundation and Intensive Program, Masters Qualifying Program (Accelerated) and Masters Qualifying Program (Standard), and a fee-free program called UniReady, launched in late 2025. We also deliver a suite of ELICOS (English language) programs, and non-award language programs and services including study tours, teacher training and the PTE Academic test centre.
ABOUT YOU
As the successful candidate, you will be capable of establishing effective working relationships with staff at all levels. You will have the confidence and skills to problem-solve, learn new systems and processes as needed, and actively engage in the face-to-face everyday workings of the College.
You will have excellent time management skills, high levels of accuracy and attention to detail, and be highly skilled in the use of the Microsoft suite of products. You will be familiar with learning and teaching organisations and systems, and will be able to maintain confidentiality, discretion, and professionalism at all times.
To Apply
To be considered for this position, please apply online by submitting your CV and a separate (2-page maximum) cover letter that demonstrates how you meet the following selection criteria:
Degree and/or equivalent experience in business administration or similar discipline,
Demonstrated organisational and office administration skills in fast-paced, high-volume environment,
Excellent customer service skills, with the ability to respond to a high volume of enquiries in a professional and timely manner,
Proven ability to maintain confidentiality and handle sensitive information appropriately,
Strong attention to detail and demonstrated experience maintaining accurate records and processing transactions across systems,
Excellence in managing multiple priorities and meeting deadlines,
Advanced computer proficiency including MS Office, and experience working with student management systems or similar databases
Knowledge of the Australian higher education sector, Foundation Programs and ELICOS sectors and the regulatory environment is desirable.
Note: It is expected that you will be available to work on campus most days of the week.
*** This role requires a Police Check and applicants are preferred to hold a current Working with Children Check (WWCC) or be willing to obtain one.
For enquiries about the role, please contact Mandy Lam, Student Administration Team Leader at [email protected]
Applications close: Sunday, 27 September 2026 at 11:59 p.m. (AEST)
Please Note: Interviews are expected to be conducted face-to-face on Thursday, 8 October & Friday, 9 October. Please ensure you are available on both days, as the interview may be scheduled on either date.
This position is not available for visa sponsorship, and the successful applicant must have valid work rights in Australia.
Pre-Employment Checks
Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.
Why Join Us?
We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.
Our prime location is just a short walk from Macquarie University Metro Station and Macquarie Shopping Centre. Enjoy the benefits of working at a campus that offers:
17% Superannuation
Subsidised onsite parking options
Flexible working options
Training and professional development
Onsite childcare facilities
Discounted health insurance (Medibank)
Onsite vacation care
Employee Assistance Program
Subsidised membership at the Sport & Aquatic Centre
Onsite GP, imaging & physio clinics
If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
Applications Close:
27/09/2026 11:59 PM
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.
