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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We are looking for a highly experienced Staff Content Designer to join our Content Experience team and help shape intuitive, customer-centered experiences across complex Salesforce product ecosystems.

The ideal candidate will have strong expertise in content design, UX, information architecture, and content strategy, along with the ability to influence product direction and collaborate effectively with cross-functional teams.

As a Staff Content Designer, you will lead content design initiatives at scale, establish reusable content standards, influence product strategy, and mentor other content designers.

What You’ll Do

We are looking for someone who can:

• Lead content design and information architecture across complex product ecosystems.

• Create clear, simple, and intuitive in-app content that helps customers achieve their goals.

• Work closely with Product, UX Design, Engineering, Research, Writing, and other cross-functional teams.

• Influence product strategy early by framing problems, defining content vision, and driving customer-centered outcomes.

• Develop and establish reusable content patterns, standards, and governance models.

• Partner with SMEs and stakeholders to identify customer scenarios and prioritize content.

• Lead cross-cloud and multi-product initiatives to deliver cohesive end-to-end customer experiences.

• Present content strategies, designs, and recommendations to stakeholders and senior leadership.

• Act as a strategic partner to senior leaders and translate business objectives into clear content direction.

• Help shape the long-term vision and standards for content design.

• Mentor content designers and contribute to the broader Content Experience strategy.

What We’re Looking For

We are seeking candidates with:

• 8–10+ years of experience managing complex content projects across multiple content portfolios in content design or an allied role.

• 4+ years of experience developing and implementing design-centric content strategy.

• Previous experience working closely with product designers or as part of a UX team.

• Excellent in-app writing and editing skills.

• Strong understanding of design and information architecture.

• Experience writing across different content types, including UI text and onboarding experiences.

• Experience partnering with SMEs to obtain, clarify, and validate content.

• Strong customer focus, including experience writing for engineering audiences.

• Ability to manage multiple deliverables and work effectively under tight deadlines and ambiguity.

• Excellent communication, collaboration, and stakeholder-management skills.

• Strong problem-solving abilities with a high focus on quality and attention to detail.

• Experience defining and evolving content standards, governance models, and scalable content systems.

• Experience leading cross-cloud or multi-product initiatives.

• Ability to learn new technologies and tools quickly.

What You Might Work On

In this role, you may create and deliver:

• UI text and in-app user assistance

• User flows and designs

• Voice, tone, and terminology frameworks

• Content patterns

• Enterprise-scale workflows

• Cross-cloud experience narratives

• Headless content design

• Vibe-first and prompt-driven content design

Who You’ll Work With

You’ll collaborate closely with Product, UX Design, Engineering, Research, Content Experience, and other cross-functional stakeholders to create meaningful and intuitive customer experiences.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.