The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We’re seeking an experienced Senior Manager to manage the first-line-of-defense (1LoD) Technology and Cyber Risk and Performance Metrics program end to end. You'll run the program's operations, roadmap, documentation, and audit-readiness while coordinating cross-functional partners across PayPal, Venmo, Xoom, and Zettle. Staying close to the underlying data, you'll ensure our metrics are trusted and defensible, translating complex technical and risk data into reporting that leadership and oversight partners rely on for decisions. You'll operate autonomously — driving execution, leading working sessions, and making day-to-day decisions — while escalating high-stakes issues where senior support adds the most value.

Job Description:

Essential Responsibilities:

• Recognized as a security governance, risk, and compliance expert, independently addressing the most complex security risks and providing strategic direction on risk mitigation and governance practices across the security domain.
• Define methods and procedures for new or special assignments, collaborating with cross-functional teams to drive security risk and governance initiatives that align with business needs and objectives.
• Lead complex, high-impact security governance and risk management initiatives, leveraging a deep understanding of business trends and security challenges to develop innovative risk mitigation strategies and solutions.
• Possess a keen awareness of the broader impact of decisions, with initiatives driving enterprise-wide improvements in risk management and security governance, enhancing overall security practices and operational efficiency.
• Lead a security risk and governance team; set clear priorities and define actionable plans, ensuring alignment with organizational goals.
• Guide team members through complex challenges, fostering their growth and development while maintaining a focus on high-impact results.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Proven experience owning or running a technology, cyber, or risk metrics and reporting program — not only building dashboards, but managing the program, its roadmap, and its stakeholders.
• Excellent communication and presentation skills, with the ability to translate complex data into clear insights and prepare senior-management-ready reporting.
• Strong working knowledge of technology and cybersecurity risk concepts, control frameworks and best practices (e.g., NIST, ISO 27001, COBIT, ITIL), and the ability to connect control objectives to measurable indicators.
• The judgment to understand what data drives a metric — what exists, what’s missing, and what would make it better — and the ability to partner with and direct analysts, developers, and automation to build and deliver it. Working closely with data and dashboard professionals to shape solutions is a core part of the role.
• Demonstrated ability to operate autonomously: manage multiple priorities, lead initiatives independently, make sound decisions, and drive execution and continuous improvement with limited oversight.
• Experience working across cross-functional teams and influencing alignment without direct authority, in a dynamic, global, matrixed environment.
• A strong orientation toward documentation, governance, and audit-readiness — ideally with experience supporting or preparing for internal or regulatory audits and closing process gaps.
• Working familiarity with reporting and automation tooling (e.g., Power BI, SQL, or other automated solutions) — enough to partner effectively with data professionals and shape solutions, without needing to build them yourself.
• Collaboration and mentoring experience — comfortable sharing expertise and elevating peers, with or without direct reports.
• Bachelor’s or Master’s degree in a relevant field (e.g., cybersecurity, information systems, data science, statistics, risk management, business, or a related discipline); equivalent experience considered.
• Typically 7+ years in technology or cyber risk / performance metrics and reporting, including experience operating at a senior level.

Your Day-to-Day:

Own and run the metrics program

• Own end to end the operations, roadmap, and delivery of the 1LoD Technology and Cyber Risk and Performance Metrics program, including KPIs and KRIs, from intake through published reporting.
• Operate autonomously and drive execution independently — setting priorities, running working sessions, and making the routine and program-level decisions the role requires without needing leadership in every meeting; escalating the genuinely advanced, ambiguous, or high-stakes items for support.
• Build and maintain the program roadmap, sequencing metric development and improvements against business priorities and stakeholder needs.

Understand the metrics and the data behind them

• Know what each metric measures, why it matters, and how it should move — so you can speak to any number with confidence and represent it upward.
• Identify what data exists and, just as importantly, what data is missing or weak, and work hands-on with technical partners (analysts, developers, and automation) to close those gaps and make the metric better.
• Dive into domains deeply enough to understand the shortcomings and limitations of each metric, and ensure those limitations are documented and clearly communicated.
• Monitor metrics, investigate anomalies, and escalate where appropriate.

Ensure audit-readiness (top to bottom)

• Maintain full, current, and auditable documentation of every metric — definitions, data lineage, sources, methodology, thresholds, and ownership — so the program is defensible top to bottom.
• Identify and close reporting process gaps proactively.
• Partner with data owners and oversight partners to keep data definitions, quality checks, and evidence audit-ready on an ongoing basis.

Orchestrate cross-functional partners

• Build trusted relationships across the various business and technology partners, becoming intimately knowledgeable of their processes and data.
• Influence alignment on metrics, thresholds, and reporting standards across teams where you have influence rather than direct authority, driving to consensus and clear ownership.
• Serve as the connective tissue between the data owners who produce the inputs and the leaders and oversight partners who consume the outputs.

Deliver reporting and drive improvement

• Produce executive-level dashboards, reporting, and data storytelling that make complex technical and risk metrics clear to varied audiences, up through senior leadership.
• Identify opportunities to automate and streamline manual reporting, data aggregation, and refreshes — partnering with dashboard and data professionals to create solutions using tools such as Power BI, SQL, or other automated solutions — to improve accuracy, timeliness, and repeatability.
• Foster a culture of continuous improvement, and share your expertise to raise the capability of the broader team and partners.

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

Chicago, Illinois: ($160,500.00 - $238,700.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently. Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.