About this Sr. Software Engineer role at Dialpad
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
Our microservices platform team provides the reliable, scalable infrastructure that empowers our entire engineering organization. As we expand our scope to build infrastructure that supports both traditional SaaS services and cutting-edge agentic needs, you will play a pivotal role in evolving our platform from serving core products to enabling reliable, repeatable infrastructure patterns across the company.
As a Sr. Software Engineer on this team, you will own significant parts of our roadmap, balancing long-term technical vision with incremental delivery. You will design and operate foundational systems, including infrastructure-as-code, multi-region architecture, and cloud resources, while partnering with engineering teams to solve complex problems. This role combines hands-on backend development with platform design, production ownership, and technical leadership.
What you’ll do
- Own the 6-12 month roadmap for parts of our shared microservices infrastructure, breaking complex goals into actionable, incremental phases that deliver continuous business value.
- Translate business needs into robust technical solutions, evaluating implementation options with a focus on cost, scalability, reliability, and long-term sustainability.
- Drive end-to-end execution for key platform components, including architecture, Terraform automation, and infrastructure-as-code workflows for repeatable cloud provisioning.
- Solve classes of problems rather than individual issues, driving team-wide process improvements in scalability, observability, and cost-efficiency.
- Represent the team in technical design, triage, and on-call rotations, addressing the root causes of incidents and clearly communicating risk and mitigation strategies to stakeholders.
- Partner cross-functionally with other product and infrastructure teams to resolve platform friction, evangelizing engineering best practices and repeatable patterns.
- Raise engineering standards by leading design reviews, fostering code quality, and actively mentoring engineers to improve the team's collective impact.
Skills you’ll bring
- As an experienced backend-focused software engineer, you drive software delivery & operational excellence by turning basic customer and business needs into robust technical solutions.
- Bachelor’s degree in Computer Science or a related field, or equivalent experience.
- Experience working with distributed systems.
- Strong debugging and troubleshooting skills.
- Strong communication and collaboration skills.
- Experience with highly agile and iterative development processes.
- Experience mentoring engineers and helping them grow their skills.
- Our Tech Stack: Python backend on Google Cloud Platform (Cloud Run, Datastore, BigQuery, Dataflow, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Observe).
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
