The Sr. Business Systems Analyst drafts, develops, finalizes, and appropriately communicates technical content, most commonly in the form of technical guides, to internal and external stakeholders for use in the management and monitoring of Patient Access and Affordability Solutions (PAAS) programs from initiation through delivery. The Sr. Business Systems Analyst maintains a proficient understanding of internal and external technology developments, communicates with appropriate subject matter experts to gather technical content needed to produce up to date documents and utilizes related tools to develop polished and cohesive content for internal and external use.

The Sr. Business Systems Analyst will be expected to perform the following functions:

• Assist in the development of integrated/custom solutions for IQVIA PAAS customers
• Architect and visualize integration points & customer journeys
• Collaborate with all PAAS teams to ensure key internal stakeholders are aligned
• Assist Client Account Management Team at launch or whenever higher-level assistance (e.g. high touch or complex programs)
• Serve as Subject Matter Expert on internal IQVIA processes and solutions, mentor and assist in the training of new members of the Client Account Management team
• Work closely with internal IQVIA Patient Access and Affordability Solutions cross-functional teams to ensure successful communications and understanding of deliverables to ensure timely program implementation.
• Provide back up support for Client Account Management Team Leads on extended leave .

To be considered for this role, one should be able to demonstrate the ability to:

• Work in a fast-paced environment
• Multi-task across assignments for multiple clients
• Visualize and document customer journeys and processes to enable others to “see the vision”
• Collaborate with internal stakeholder and project teams to understand proposed and contracted solutions to develop appropriate internal and client-facing documentation and guides.
• Keep detailed and organized documentation, including customer-facing and/or technical guides
• Effectively and efficiently communicate to all levels within an organization
• Take ownership and be accountable for assigned deliverables

Requirements:

• Knowledge of the pharmaceutical landscape and copay or patient assistance programs
• Minimum of a BA or BS college degree
• 3-5 years in an account management, technical writing and/or technical project management type role

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.