THE WORK: Explore opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will engage your advanced skills in Solution Architecture, fostering an environment where your expertise can truly shine. Join us in making a meaningful impact through your valuable contributions. Client & Project: We are seeking a new talent to join the Solution Architecture & Planning team where you will have the opportunity to collaborate in the project CCaaS. Responsibilities: 1. Provide pre-sales assistance with establishing Voice communications - CCaaS between Accenture’s Global Delivery Network(GDN) locations and client or project locations 2. The SSA, acts as the primary point of contact between the Solution Support Team and the Deal Team and is responsible for gathering Voice requirements, design and costs estimation creation 3. Once deal team approves proposed solution, SSA will handover solution deployment responsibility to Client deployment team. 4. SSA will be responsible to answer RFP/RFI questions. Technical experience: 1. Interpret the unique requirements for a given client and produces one or more data and voice connectivity solution(s) that best fits their needs. 2. Identify all one-time and recurring cost that associated with each design option. 3. Identify at a high-level all potential foreseeable risks and notate the assumptions applicable for each design/ pricing option. 4. Provide associated diagrams, documents, and cost estimates for provided options. 5. Provide consultation in the process of collecting and interpreting the information necessary to collate into the initial requirements which is required for the design & pricing phase. 6. He should have good understanding on Amazon Connect, Genesys Cloud & NICE CX1 Cloud as well as he should have cloud certification. 7. He should be aware about Voice solutions. 9. Provide clarifications and responses for voice queries/services based on client RFP questions and requirements. 10. Provide Subject Matter Expert support for deal team with client discussions focused on voice solution options in Accenture GDN locations and tailor-made solutions based on client requirements. BONUS POINTS IF YOU HAVE: Advanced proficiency in Genesys Voice Platform. Intermediate proficiency in cloud computing concepts. Intermediate proficiency in customer experience design. Beginner proficiency in data analytics. Intermediate proficiency in process improvement methodologies.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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