Strong hands-on experience across the ServiceNow platform, including ITSM, CSM, HRSD, and ITOM, delivering enterprise-grade configuration and customization aligned with platform best practices

Proven experience delivering fresh/greenfield ServiceNow implementations, establishing foundational data models, workflows, integrations, and core platform capabilities

Ability to contribute to and support solution design and technical implementation, including development, configuration, unit testing, and deployment activities

Experience participating in technical design discussions, code reviews, and end-to-end build delivery, ensuring scalable, high-quality, and maintainable solutions

Strong problem-solving skills with the ability to translate business and functional requirements into effective technical solutions

Demonstrated capability to mentor junior developers, provide technical guidance, and support day-to-day development execution without formal people-management responsibility

Comfortable working in enterprise and consulting delivery environments, collaborating with architects, functional leads, and client stakeholders

Certifications (Required / Preferred): ServiceNow Certified System Administrator (CSA) required; Certified Implementation Specialist (CIS) in ITSM, CSM, HRSD, and/or ITOM strongly preferred (multiple CIS certifications a plus).