Description -

This role is responsible for supporting the HP IT Service Now system and quality assurance activities in accordance with solution development methodology and supporting projects. The role is responsible for developing and maintaining complex infrastructure automation workflows for compute, storage, and network environments. The candidate should have strong development skills in ServiceNow ITSM and ITOM with experience integrating with external infrastructure management systems like Ansible, VMware and Infoblox. ​

Responsibilities:

Development:

• Design, develop, and enhance ServiceNow applications, modules, and service catalogs to support compute, storage and network infrastructure via changes, incidents, defects, etc.
• Develop integrations between ServiceNow and external platforms such as Ansible, VMware and Infoblox via REST APIs to automate actions in the infrastructure management systems.
• Build and maintain workflows and jobs that maintain accurate data about the infrastructure in ServiceNow CMDB.
• Follow Agile development methodology as implemented by the infrastructure automation team.
• Prepare update sets to move new code and code changes to production following the defined processes.

Maintenance:

• Fine tune Service Catalogs, Workflows, Business Rules, UI Policies, and other platform capabilities to optimize functionality and performance.
• Maintain existing scheduled jobs, Script Includes, Client Scripts etc. to align with the needs of the infrastructure organization.
• Troubleshoot, debug, and resolve issues related to workflows, integrations, and catalog requests.
• Participates as a member of development team and performs complex analysis of functional or business requirements. Applies advanced technical knowledge to maintain a technology area (e.g. Database Administration).
• Applies HP and 3rd party technologies to infrastructure and software solutions of moderate complexity.
• Prepares and conducts unit testing and debugging to ensure the quality and functionality of the software.
• Works closely with other members of the development team, such as architects, designers, and testers, to deliver high-quality software solutions.
• Participates in the design and architecture of software applications to ensure scalability, maintainability, and reusability.
• Works in an agile development environment, participating in sprint planning, and delivering incremental software updates.

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
• 4+ years of experience as ServiceNow developer in large-scale environments.
• Strong expertise in ServiceNow ITSM, ITOM and CMDB
• Proven hands-on experience with ServiceNow for reports and dashboards
• Experience with Agile/Scrum methodologies
• Strong troubleshooting, problem-solving skills
• Excellent communication and collaboration abilities

Preferred Certifications

• ServiceNow certifications on Flow Designer, Integration Hub, App Engine Studio, Certified Application Developer or Certified Technical Architect
• Familiarity with scripting languages for automation.
• Exposure to Datacenter infrastructure.

Knowledge & Skills

• Agile Methodology
• Application Development
• Application Programming Interface (API)
• Automation
• Business Process
• Business Requirements
• Software Development

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"