About this Service Manager role at Action Garage Doors

Action Garage Doors · Onsite · Meridian, ID

Service Manager
Action Garage Door | Meridian / Boise, Idaho
Full-Time | On-Site
Base Salary: $80,000 + Performance Bonus
Total Compensation Potential: $100,000–$120,000+

Build a Winning Team. Develop Great Technicians. Drive Results.

Action Garage Door is looking for a Service Manager to lead and develop our residential service team in the Treasure Valley.

This is not a desk-management position. We are looking for a hands-on leader who loves developing people, understands the relationship between great service and strong sales performance, and knows how to turn daily coaching into measurable results.

The right leader will spend time in the field with technicians, coach opportunities in real time, use data to identify performance gaps, and create a culture where technicians consistently deliver an exceptional customer experience while maximizing every opportunity.

What You'll Own

Lead, coach, and develop our residential service technicians
Drive service revenue, sales performance, and profitability
Improve opportunity conversion, average ticket, and technician productivity
Conduct regular ride-alongs and in-field coaching
Review calls, estimates, invoices, and technician performance
Coach technicians on presenting options and creating an exceptional customer experience
Establish clear individual goals and hold the team accountable
Lead daily huddles, weekly meetings, and individual performance conversations
Identify training needs and build development plans for technicians
Partner with Dispatch and the Call Center to maximize capacity and opportunity
Ensure technicians consistently follow Action Garage Door and ServiceTitan processes
Recruit, onboard, train, and retain high-performing technicians
Resolve escalated customer concerns quickly and professionally
Recognize top performers while quickly addressing performance gaps

What We're Looking For

3+ years of leadership experience in a service organization
Proven ability to coach and develop frontline employees
Strong understanding of customer service and consultative selling
Comfortable managing through KPIs, scorecards, and performance data
Willingness to spend significant time in the field coaching technicians
Strong communication and accountability skills
Ability to build trust while maintaining high performance expectations
Experience in garage doors, HVAC, plumbing, electrical, or another home-service trade strongly preferred
ServiceTitan experience strongly preferred

Compensation & Benefits

Base Salary: $80,000 + Performance Bonus

Total Compensation Potential: $100,000–$120,000+

Benefits include:

Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off & Paid Holidays
Company-Paid Life Insurance
Short-Term & Long-Term Disability
Professional Development & Leadership Training
Career Advancement Opportunities within Action Garage Door and Guild Garage Group

Why Action Garage Door?

Action Garage Door is investing in its people, strengthening its processes, and building a performance-driven culture where great employees have the opportunity to build great careers.

If you're a hands-on leader who enjoys developing people, believes in accountability, and wants to build one of the strongest residential service teams in the Treasure Valley, we want to talk to you.

If you’re ready to drive operational excellence, build a winning team, and lead with purpose — Action Garage Doors wants to hear from you!

👉 Apply today and open the door to your next great career move!

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Action Garage Doors may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$80,000—$120,000 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

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About Action Garage Doors

Why Join Action Garage Door?

Since opening our doors in 1996, Action Garage Door has grown from a small local business into the largest garage door dealer in the Northwest. With more than 25 years of experience and millions of satisfied customers, we’ve built a reputation as a trusted name in the industry—and we’re still growing strong.

Our commitment to excellence has earned us recognition such as the BCA Company of the Year Award (2004) and memberships in respected organizations, including the Better Business Bureau, the Builder Contractors Association, and the International Door Association. With thousands of positive reviews across Home Advisor and Facebook, our reputation speaks for itself.

What Makes Us Different

✅ Trusted Expertise – Our team is made up of highly qualified professionals who deliver customer-focused, top-quality service on every project. From maintenance and repair to full installations, we know garage doors inside and out.

✅ Wide Range of Services – Whether it’s residential, commercial, or industrial, we’ve got the right solution. From stylish handcrafted wood and modern aluminum to heavy-duty industrial doors, we carry it all.

✅ Premium Brands – As the largest Wayne Dalton dealer in the Northwest, we also carry trusted brands like Amarr, Clopay®, Martin, Northwest Doors, and DoorLink—ensuring every product we install is built to last.

✅ Fast & Reliable Support – With 24-hour emergency service, free quotes, and guaranteed customer satisfaction, we make sure our customers are always taken care of.

Our Commitment to Customers & Community

At Action Garage Door, our work is about more than doors—it’s about people. We value every customer and take pride in delivering solutions that keep homes, businesses, and communities safe and secure. From Boise and Meridian to McCall and the surrounding Treasure Valley, we’re proud to serve Idaho with honesty, professionalism, and passion.

Why Join Our Team?

When you join Action Garage Door, you become part of a respected, award-winning company that believes in hard work, integrity, and growth. Our employees are more than just workers—they’re experts, problem-solvers, and trusted partners in helping our customers.

If you’re looking for a career with a strong, stable company that values both its people and its customers, look no further. At Action Garage Door, you’ll find:

A supportive team environment
Opportunities to grow and develop your skills
The chance to make a real impact in your community

✨ Join us today and help us open doors to a better tomorrow—for our customers, our community, and for you.