About this Service Engineer role at Valmet
Automation Service Engineer
Location: Bangkok, Thailand
About the Role
Are you passionate about industrial automation and delivering world-class customer service? Join our dynamic team as an Automation Service Engineer and play a key role in supporting and enhancing advanced automation solutions across Southeast Asia.
In this customer-facing role, you will collaborate with leading manufacturing organizations, providing technical expertise, troubleshooting support, system commissioning, and training services. This is an exciting opportunity for professionals who enjoy solving complex technical challenges, working with cutting-edge automation technologies, and traveling across the region.
Key Responsibilities
Technical Service & Support
Perform maintenance, diagnostics, troubleshooting, and optimization of installed automation systems.
Provide on-site and remote technical support to customers.
Participate in on-call support activities when required.
Project Execution
Support project implementation activities including installation, commissioning, start-up, and system handover.
Ensure all project documentation is completed accurately and on time.
Collaborate with internal and customer teams to ensure successful project delivery.
Customer Engagement & Training
Conduct customer training programs on automation systems and best practices.
Build strong customer relationships by delivering exceptional service and technical expertise.
Act as a trusted advisor, helping customers improve system reliability and performance.
Business Support
Support service sales initiatives and identify opportunities for business growth.
Contribute towards achieving annual service and revenue targets.
Required Qualifications
Education
Bachelor's Degree in:
Mechatronics Engineering
Industrial Automation & IT
Process Control Engineering
Electrical/Instrumentation Engineering
Or a related discipline
Experience
5+ years of experience in Industrial Automation.
Strong hands-on experience with:
Distributed Control Systems (DCS)
Quality Control Systems (QCS)
Experience in the Pulp & Paper industry would be a strong advantage.
Technical Skills
DCS commissioning, troubleshooting, and maintenance.
Industrial control systems and process automation.
System configuration, diagnostics, and performance optimization.
Understanding of manufacturing processes and plant operations.
Desired Competencies
- Strong analytical and problem-solving skills
- Excellent customer service orientation
- Effective communication and interpersonal skills
- Ability to work independently and as part of a team
- Results-driven with strong ownership and accountability
- Positive attitude and willingness to learn new technologies
- Comfortable working in dynamic industrial environments
Additional Requirements
Fluent verbal and written English.
Willingness to travel extensively within Thailand and across Southeast Asia.
Valid driver's license is preferred.
Ability to work in customer sites and industrial environments.
Why Join Us?
Work with leading industrial automation technologies.
Exposure to multinational customers across Southeast Asia.
Opportunities for international travel and career growth.
Collaborative and innovation-driven work culture.
Continuous learning and professional development opportunities.
We offer
You will join our service organization supporting customers across Thailand and Southeast Asia. The team works closely with customers to improve performance, reliability, and operational efficiency through advanced automation services. You will have the opportunity to work on maintenance activities, system upgrades, commissioning projects, technical training, and customer development initiatives across multiple sites and countries.
Valmet offers an inspiring and challenging position in an international environment where innovation, collaboration, and customer success are highly valued. You will work with modern technologies, expand your technical expertise, and benefit from continuous learning and development opportunities while contributing to more sustainable industrial operations.
Want to know more?
Did we catch your interest? We'd love to hear from you.
For further information regarding this position, please contact the hiring team or local HR representative. Please submit your application through Valmet’s careers portal before the advertised closing date.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers; we are uniquely positioned to transform industries toward a regenerative tomorrow.
At Valmet, diversity of thought drives innovation. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. We welcome applicants from all backgrounds and make hiring decisions based on skills, experience, and potential, never on personal characteristics such as gender, gender identity, age, ethnicity, nationality, disability, neurodiversity, religion, sexual orientation, or political views. Join the team – and lead the way with us!
