About this Service Desk Level 1 Analyst role at DYOPATH
Join DYOPATH as a Service Desk Level 1 Analyst
Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.
Why You’ll Love Working Here
- Purpose with Passion- Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
- Grow & Thrive- From certifications to career paths, DYOPATH invests in your development.
- Award-Winning Culture- Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
- Fun & Respectful Teamwork- A collaborative, upbeat environment where achievements are celebrated.
Benefits
- Medical, dental, and vision coverage
- Life insurance
- 401(k) with company match
- “You Pick a Day” paid holiday
- FSA and HSA options
- Pet insurance
- Additional benefits available
Full overview: dyopath.com/careers
Role Overview
- Location: Remote (U.S)
- Schedule: 1st Shift (7:30a-4p CST); Monday through Friday
- Pay Rate: $20
Your Mission as a Service Desk Level 1 Analyst
- Respond to incoming phone calls, emails, and chat messages requesting technical support
- Log all service desk interactions in the ticketing system
- Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
- Resolve technical issues when possible and escalate when necessary
- Ensure timely and accurate resolution of all service desk requests
- Conduct follow‑up with customers or employees to ensure satisfaction
- Continuously improve technical skills through training, certifications, and self‑directed learning
- Participate in special projects as assigned
What You Bring to the Team
Education & Certifications
- High school diploma or equivalent required
- Associate or bachelor’s degree in computer science or related field preferred
- Relevant certifications (or pursuing):
- HDI Support Center Analyst (HDI‑SCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
Experience & Skills
- 1–2 years of experience in a technical support role, preferably in a service desk environment
- Strong customer service skills with the ability to explain technical information to non‑technical users
- Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
- Knowledge of ITIL or similar frameworks is a plus
- Ability to work independently and as part of a team
- Excellent problem‑solving and analytical abilities
- Ability to manage multiple tasks and prioritize effectively
Why This Role Stands Out
As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement.
Ready to Start Your IT Career?
If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst.
This role is open to residents of the U.S. only.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
