As a Threat Response Advisor, you will be tasked with serving as a trusted advisor for SentinelOne's Managed Detection & Response (MDR) customers — guiding them from onboarding through ongoing service delivery, and advising on endpoint protection, threat detection, incident response, and recovery.

What Will You Do?

Primary responsibilities include:

• Own the MDR service delivered to your assigned customers, partnering with their Customer Success Manager, sales rep, and Technical Account Manager on all issues and initiatives.
• Lead initial customer engagement: introduce the MDR service scope and SOPs, advise on Singularity Platform configuration (endpoint policies, third-party integrations), define escalation and response policies, and document environment details for the global MDR team.
• Run ongoing customer engagement: review MDR operational metrics and trends, brief customers on emerging threats and recommended actions, resolve outstanding questions, and recommend corrective actions to reduce risk.
• Support Proof of Concept (POC) engagements for prospective MDR customers, and represent MDR services at company events and conferences.
• Stay embedded with MDR operations and the threat landscape through shadow days and rotations with analysts, investigators, and engineers, and channel customer/prospect feedback into continuous service improvement.

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

• Experience as a security operations practitioner in SOC operations, security monitoring, incident investigation/response, malware analysis, threat hunting, or threat intelligence.
• A strong background in security operations, incident response, or threat intelligence, with a genuine passion for protecting customers from cyber attacks.
• Solid understanding of the current threat landscape, including common attacker TTPs and prominent threat actor groups.
• Outstanding written and verbal communication skills.
• Proven experience managing complex customer escalations and collaborating across internal teams to drive resolution.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)

Time Off & Wellbeing

• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave

Insurance & Financial Security

• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)
• ARAG pre-paid legal
• Nationwide pet insurance
• Cancer Care program
• Global business travel medical insurance

Work Perks & Flexibility

• Home office allowance
• Mobile phone reimbursement

Wellness & Lifestyle

• Wellness coach
• Wellness/gym reimbursement
• Fertility coverage
• Adoption & surrogacy reimbursement