About the role

As the Senior Manager, Account Management, you will be responsible for leading a team of Account Managers and directly owning a portfolio of Flex’s most strategic partners. This role sits at the intersection of partner success and revenue growth, with a clear mandate to drive retention, expansion, and long-term value across existing accounts.

Reporting to the Vice President of Account Management, you will play a critical role in translating account strategy into execution. You will ensure partners are deeply engaged with Flex’s products, expanding their portfolios over time, and realizing increasing business value through adoption, integrations, and new growth initiatives. The ideal candidate is a hands-on leader with strong commercial instincts, operational rigor, and a passion for building durable partner relationships in high-growth B2B or B2B2C environments.

What you’ll do

Account Ownership & Growth

• Own and grow a portfolio of mid-market and enterprise accounts, with responsibility for renewals, upsells, cross-sells, and expansion revenue.
• Develop and execute account plans that identify growth opportunities across new products, expanded portfolios, and deeper integrations.
• Partner closely with Sales to ensure seamless handoffs, aligned account strategies, and consistent partner experiences

Partner Relationship Management

• Build and maintain strong, senior-level relationships within partner organizations, serving as a trusted advisor and primary point of contact post-sale.
• Proactively identify partner needs, risks, and opportunities, ensuring timely escalation and resolution when necessary.
• Drive executive business reviews and strategic planning conversations with key partners.

Team Leadership & Development

• Lead, coach, and develop a team of Account Managers, setting clear expectations around performance, accountability, and partner outcomes.
• Support hiring, onboarding, and ramping of new team members as the Account Management organization scales.
• Foster a collaborative, high-performance, and inclusive team culture.

Operational Excellence & Metrics

• Track and manage key performance indicators related to retention, expansion pipeline, adoption, utilization, and partner health.
• Maintain accurate forecasting and CRM hygiene to support revenue predictability and leadership reporting.
• Use data and insights to inform account strategies, prioritize efforts, and continuously improve team performance.

Cross-Functional Collaboration

• Work closely with Product, Growth, Marketing, RevOps, and Partner Success teams to support product launches, co-marketing initiatives, and expansion programs.
• Surface partner feedback and insights to internal stakeholders to help shape roadmap priorities and go-to-market strategy.

Key qualifications

• 8–12+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 3+ years in people management.
• Proven track record of driving retention and expansion within existing customer or partner portfolios.
• Experience managing complex, multi-stakeholder relationships in B2B, B2B2C, FinTech, PropTech, or SaaS environments.
• Strong commercial acumen with the ability to identify and close growth opportunities post-sale.
• Demonstrated ability to lead, coach, and develop high-performing teams.
• Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management.
• Excellent communication, presentation, and stakeholder management skills.
• Comfortable operating in a fast-paced, high-growth, and highly cross-functional environment.