About this Senior Cloud Support Engineer (Platform Migration) role at DigitalOcean
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are hiring people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer-focused individual who leverages their technical expertise to give best-in-class support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding cross-functional setting.
What You'll Do:
- Provide best-in-class support and solutions to our customers through tickets and emails with empathy.
- Collaborate in a 24/7 team environment, working a flexible schedule with rotating shifts (including nights and weekends).
- Monitor and respond to multi-channel communications and monitoring alerts on Slack.
- Innovate at work by assisting seniors and leads with day-to-day reporting and process improvements.
- Consistently meet customer-facing SLAs and support KPIs, including response time, CSAT, and handle time.
- Lead and execute the migration of customer sites from multiple hosting providers to the platform.
What You'll Add To DigitalOcean:
- BS/BE in Computer Science, Computer Engineering, or a related field.
- 5+ years or more of relevant minimum experience in 24x7 production operations, preferably supporting highly available environments for PaaS/cloud service providers.
- Strong knowledge of cloud infrastructure environments (such as AWS, GCE, DO, etc.).
- Deep understanding of system and networking concepts, alongside proven troubleshooting techniques.
- Hands-on experience and strong knowledge of applying Linux distributions (Ubuntu, Debian, CentOS).
- Working experience with content management systems like WordPress, Magento, Laravel, etc.
- Hands-on experience and sound knowledge of web servers including Apache and Nginx.
- Working knowledge of database engines such as MySQL, MariaDB, and others.
- Strong written and verbal communication skills tailored for ticket support channels.
- Strong analytical, problem-solving, and time-management skills under high pressure.
- Programming knowledge in PHP, Bash, or Python is a plus.
Role Requirements:
- Commute to our office in Karachi, Pakistan minimum of 3 days/week.
- Ability to work in rotating shifts (including night shifts and weekends) in a 24/7 support setup.
*This is an Onsite role in Karachi
JR: 2026-8019
#LI-Onsite
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.
