The Opportunity

As a Senior Business Analyst, you will work closely with business and technology stakeholders to define requirements, analyse processes, assess data and integration impacts, and support the design of HCF's future-state Enterprise Consent Management capability.

Key Responsibilities

• Deep expertise in privacy and consent management, including regulatory obligations and best practice frameworks, with a proven ability to lead and deliver business analysis artefacts that enable enterprise-wide consent management capabilities.
• Manage multiple complex deliverables in a fast paced, highly regulated Private Health Insurance (PHI) environment, balancing competing priorities and dependencies.
• Be accountable for producing comprehensive business and technical analysis artefacts, including business and functional requirements, technical specifications, application and process workflows, use cases and user stories, screen mock-ups and wireframes, integration mappings and data flows, and technical impact and change assessments.
• Act as a key conduit between health insurance business stakeholders and technology teams, ensuring requirements are clearly understood and translated into scalable, compliant IT solutions.
• Work closely with business subject matter experts across business units including Risk and Compliance to understand current and future state processes, identify gaps, and discrepancies during delivery.
• Partner closely with implementation system integrators, providing detailed business and technical inputs to ensure solutions align with Heath Insurance business needs and regulatory constraints.
• Support IT solution design, development, testing, and implementation by clarifying requirements, validating solutions, and assisting with defect triage and resolution.
• Own and actively manage the project and product backlog, ensuring priorities align with enterprise initiatives, strategic roadmaps, and regulatory deadlines.
• Translate project scope and regulatory or business change into well defined functional requirements, product features, user stories, and acceptance criteria that support high quality delivery outcomes

Essential Skills

• Bachelor’s degree in computer science, Information Technology, Business, or a related discipline, and/or 5+ years’ experience in a senior Functional Business Analyst role.
• Demonstrated experience within the Private Health Insurance, General Insurance, or Life Insurance sectors, including an understanding of the regulatory, privacy, and compliance environments in which these industries operate.
• Previous experience leading the implementation of Enterprise Consent Management solutions within the financial services sector, including the elicitation and documentation of business and technical requirements, consent lifecycle management, privacy and regulatory compliance, customer preference management, integration with core enterprise platforms, stakeholder engagement, and end-to-end delivery across complex, highly regulated environments.
• Strong hands-on experience across the full systems development lifecycle, working in Agile/Scrum and hybrid delivery environments.
• Solid understanding of system design principles, integration patterns, APIs, and database concepts, with the ability to assess technical impacts of business change.
• Proven ability to work effectively with both internal technology teams and external delivery partners.
• Strong analytical capability with a track record of solving complex business and technical problems in regulated environments.
• Excellent documentation, critical thinking, and communication skills, with demonstrated proficiency in producing high-quality artefacts such as use cases, user stories, functional specifications, and business/technical requirements.
• Exposure to AI tools, such as Copilot, and experience with prompt engineering is an advantage

Highly regarded

• Experience in privacy, consent management, customer preferences or other regulated data domains.
• Experience within private health insurance, insurance, financial services or other highly regulated industries.
• Exposure to vendor selection, enterprise platform implementations and system integration programs.

Why HCF?

You'll be part of a strategic program that will establish a trusted foundation for personalisation, data-driven decision making and AI-enabled experiences across HCF, while helping deliver better outcomes for our members. If you're a Business Analyst who enjoys solving complex problems, working across diverse stakeholder groups and turning ambiguity into clear outcomes, we'd love to hear from you.
 

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected]  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.