We are seeking a guest-focused, highly professional Security Site Supervisor to lead security operations for a modern, 28-story, 390-room 4-star hotel in Chicago’s vibrant Streeterville neighborhood. Serving as the primary on-site operational supervisor, this role oversees on-duty security staff, maintains strict access control and guest safety protocols, and delivers exceptional customer service in a fast-paced hospitality environment.

Key Responsibilities

Hospitality Security & Operations Management

• Direct, schedule, and supervise on-duty security officers to ensure high standards of safety, guest privacy, and property protection.

• Serve as the primary security liaison to hotel general management, front desk, housekeeping, and guest services teams.

• Conduct daily shift briefings (roll calls), assign patrol routes across 28 floors, guest room corridors, and public amenities, and adjust shift coverage as needed.

• Deliver site-specific "on-the-job" and annual refresher training focused on hotel emergency protocols, de-escalation, and hospitality-focused customer service.

• Perform regular site checks to ensure officers are actively patrolling, properly uniformed, and executing post orders.

Guest Safety, Access Control & Asset Protection

• Maintain access control and visitor management procedures established by hotel management for elevators, guest floors, and restricted areas.

• Effectively utilize CCTV monitoring systems, keycard access systems, and incident-logging software.

• Ensure guests, visitors, vendors, and contractors are properly authorized prior to accessing facility spaces.

• Oversee luggage/package monitoring and general area surveillance to guard against theft or unauthorized entry.

Emergency Response & Incident Reporting

• Lead site response to property emergencies, fire alarms, life-safety events, noise complaints, and medical calls.

• De-escalate conflicts professionally while maintaining a welcoming, warm hotel environment.

• Accurately record and log data regarding incidents, property damage, equipment issues, and guest safety concerns for hotel and security leadership.

• Coordinate on-site emergency responses with local law enforcement (CPD) and first responders when required.

Qualifications

Education and/or Experience:  High School diploma or general education degree (GED) and 3 years prior satisfactory employment as a security officer or directly related experience.  Must be at least 18 years of age.

Certificates, Licenses, Registrations: Valid Security License if required by state, driver’s license as applicable.

Language Skills:  Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Other Qualifications:  Ability to pass pre-employment drug screen and criminal background check.  Must maintain a working telephone number though which we can contact you.

Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.  A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather. 

Compensation & Total Rewards

• Competitive Pay: $31.00 - $32.00 per hour

• Comprehensive Healthcare: High-quality Medical and Dental insurance coverage to protect you and your family.

• Generous Paid Time Off: Accrued PTO and paid holiday coverage to support your work-life balance.

• Career Growth & Advancement: Clear pathways for professional promotion and leadership development from within.

• Skills-Enhancing Training: Continuous paid training programs designed to sharpen your expertise and elevate your industry skills.

EOE/M/F/D/V

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