The Salesforce QA Automation Engineer is a key member of the QTS Business Support Services team responsible for manual and automated testing for the Salesforce platform, with a primary focus on Sales, CPQ, ARM, and related Quote to Cash processes.  This role will manage testing requirements, test plans, test execution and automation support for development and change events while helping expand automation knowledge and adoption across the QA team. 

RESPONSIBILITIES, other duties may be assigned.

• Develop training materials and mentor QA team members as they learn to create new automated tests, maintain existing scripts, and apply automation best practices.

• Support and help evolve quality assurance automation standards and procedures used by the QA team.

• Serve as the main point of contact for the automation platform and related issues, including troubleshooting and coordinating resolution as needed.

• Draft comprehensive and well-structured manual and automated test cases including detailed API, system integration and web UI test cases.

• Execute manual and automated test cases to identify, document and support resolution of defects/bugs.

• Analyze data and workflow diagrams to identify areas of improvement in the quality system.

• Prepare reports to communicate results of QA activities, test execution status, defects and automation progress.

• Conduct all types of testing, including but not limited to: integration, system, smoke, automated, interface, and regression testing.

• Provide QA signoff for production releases and support automated regression testing for QA, UAT and Production deployments.

BASIC QUALIFICATIONS

• Bachelor’s degree in computer science or related fields or equivalent professional experience

• Six or more years of QA testing and automation experience

• Experience testing APIs and troubleshooting system integration workflows.

• Solid knowledge of automated testing practices, including maintaining and enhancing existing automation assets, supporting automation standards, and teaching/training associates to automate.

• Experience with testing end-to-end processes and performing root cause analysis

• Comfortable documenting detailed process flows, workflow diagrams to be used for testing and troubleshooting purposes

• US Citizenship for this position is required by law due to federal customer contracts.

PREFERRED QUALIFICATIONS

• Domain experience in Salesforce Sales Cloud , CPQ / Quote-to-Cash, ARM / Revenue-related workflows.

• Experience with Copado CRT or similar Salesforce test automation tools. Python based automation experience preferred.

• CI/CD familiarity and experience supporting automated testing within release pipelines.

• JIRA/Xray experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and verbal communication skills

• Extremely detail oriented

• Ability to work independently as well being a strong team player

• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.