About this Sales Support Representative - Pharma role at Azelis
Azelis · Onsite · Istanbul, TUR
Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in 64 countries across the globe with 4,100 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to a specific market within Life Sciences and Industrial Chemicals. Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process.
We are looking for a Sales Support Representative for the Turkey Pharma & Healthcare Sales team who will be responsible for customer relations.
Mission
Support external Sales Managers in customer service and administrative processes, in order to guarantee service to customers and increase the profitability in the relevant department.
Main Accountabilities
- Act as direct point of contact for Pharmaceutical and Nutraceutical customers
- Prepare sales prices for the Sales Managers where needed
- Follow-up on customer satisfaction
- Prepare monthly sales statistics
- Follow up orders and make smart delivery plans
- Manage customer requests for samples local and inter-company and follow-up
- Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team. Advocate the use of the Customer Portal and the e-Lab (if applicable)
- Ensure pricelist update and customer communication, alert and discuss price issues at customers with the sales managers
- Ensure clear communication to customers and the internal organization on product specifications (product changes, classification, risks, PBMs, legal aspects, production process etc ...)
- Follow-up on customers and customers purchasing behavior, detecting opportunities, developing commercial relationship
- Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs
Experience, Skills & Education
- Commercial, enterpreneural and dynamic mindset
- Technical affinity and interest
- IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, …)
- English and local language
- Legal and quality driven
- Self-starter – Passionate about achieving goals/targets
- Understanding of customer and market dynamics and requirements
- Strong relationship building and negotiation skills
- Excellent organizational skills, structured
- Team player
- Strong communication skills
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