About this Sales Supp. Specialist-Customer Support role at ABB
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Finance Manager__
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: {onsite}
This role is contributing to the {CPP ID Commercial} in {Xiamen, China}. Main stakeholders are {ELDS}.
You will be mainly accountable for:
Order Handling and cash collection
- Customer master data’s checking, application and maintenance
- Order SAP booking in accordance with group and company policy
- Payment Tracking, including advance payment and progress payment before delivery
- Bank bond application
- Customer order delivery arrangement
- Sales revenue recognition and customer invoice issuing
- Contract file management
Internal control
- Internal control for O2C process, optimize the commercial related process
- Always look at opportunities to improve current process, for both effectiveness and simplify, remove the barriers to execution
Our team dynamics
You will join a {dynamic, talented, high performing} team, where you will be able to thrive.
Qualifications for the role
Ability
- Work with strong sense of responsibility and good work attitude.
- Be good competence on handling job under pressure.
- Strong cross function coordination skills, good teamwork spirit, problem-solving skill.
- Good communication skill.
Knowledge, Skills and Experience
- Bachelor’s degree or above, major in Finance, Law, International trade, Economic related.
- A good understanding of Contract Law / Terms and Conditions
- Be fluent in both written and spoken English
- Good at Microsoft Software: Excel, Power Point etc.
ABB is a technology-based provider of power and automation products, systems, solutions and services. Building on our core strengths of technology leadership, pioneering spirit and a sustainable approach to business, ABB helps our customers to become more profitable while lowering environment impact.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.