Smart Energy is a leading national home electrification company specialising in solar systems, batteries, and hot water heat pumps for Australian households.
Our mission is simple: make renewable energy easy and help homeowners save money.
From humble beginnings in a Byron Bay warehouse, we’ve grown into a national business with 18 teams across Australia - and 10 years years in, we’re only just getting started 🚀
About the Role
The Sales Operations Coordinator supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection.
This role is a critical quality-control and coordination link between Sales, Customers, and our Installation teams.
Please note: This role is based onsite, 12PM - 8PM - Monday -Friday in our vibrant Waterloo office.
What You'll Do
Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.
Ensure sales quality control via a live sale verification process prior to booking installations for customers.
Assist with preparation for installation delivery by obtaining site information from Energy Specialists or customers as needed.
Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Energy Specialists.
About You
Proficient in Google Workspace or Microsoft Office
Background in customer service, administration, or hospitality
Able to work independently and manage tasks in a fast-paced environment
Strong multitasking and time management skills
Highly organised, adaptable, and solution-oriented
Skilled in handling change and resolving conflict calmly and professionally
Worked within Salesforce CRM (Big bonus!)
Why Join Smart Energy?
At Smart Energy, we take our work seriously -but we don’t take ourselves too seriously.
You’ll join an ambitious, high-performing team where ideas are welcomed, hard work is recognised and career progression is genuinely encouraged.
You’ll also enjoy:
⚡ A fun, social and supportive office culture
⚡ Friday drinks and team pub lunches
⚡ Ongoing training and support
⚡ Clear pathways for career progression
⚡ The opportunity to join a fast-growing national business
⚡ An incredible annual Christmas party in Byron Bay or Sydney
⚡ Meaningful work within Australia’s growing renewable-energy industry
As Smart Energy continues to expand, so will the opportunities available to great people who want to grow with us.
Make the Smart Move
If you’re organised, energetic and ready to build your career with a business making a real difference, we’d love to hear from you.
Apply now and become part of the Smart Energy journey.
#SmartEnergyGroupOps
