Role Overview 

The Solutions Engineer is responsible for designing, positioning, and supporting customer technology solutions that align with business and technical objectives. This is a consultative, customer-facing role focused on evaluating infrastructure and security needs, architecting solutions, and partnering closely with Account Executives throughout the sales process. The ideal candidate combines strong technical expertise with relationship-building skills and the ability to translate complex technical concepts into practical business solutions. 

Role Focus 

• Primary Objective: Design and support successful customer infrastructure and security solutions while driving technical alignment throughout the sales cycle 

• Approach: Consultative, technical, customer-focused, and solution-oriented engagement 

• Core Skills: Solution architecture, technical discovery, customer relationship management, and proposal development 

• Solution Profile: Managed IT infrastructure, managed security services, cloud, networking, server, and endpoint solutions 

• Success Metrics: Solution win rates, customer satisfaction, account growth, technical alignment, and proposal delivery accuracy 

• Challenges: Managing diverse customer environments, translating technical complexity into business value, and balancing multiple opportunities simultaneously 

Main Responsibilities 

• Partner closely with Account Executives to evaluate customer environments and develop tailored infrastructure and security solutions  

• Participate in customer meetings by leading technical discussions, conducting discovery, and identifying solution opportunities  

• Perform technical discovery, architect solution designs, and create formal proposals and recommendations  

• Serve as a trusted technical advisor to both prospective and existing customers by building strong professional relationships  

• Review customer environments to identify areas for technology refreshes, optimization, expansion, or additional support  

• Educate customers on technology standards, operational risks, and alignment between business goals and technical strategy  

• Support customer business reviews by combining operational and technical insights from internal delivery teams  

• Drive adoption of RedHelm services through strategic technical guidance and upsell identification  

• Maintain expertise across RedHelm services and third-party partner technologies to support customer recommendations  

• Translate technical concepts and requirements into clear, business-focused recommendations for both technical and non-technical stakeholders  

• Collaborate closely with sales, engineering, operations, and leadership teams to support customer success and solution delivery  

• Ensure customer data and information are handled securely and in accordance with all RedHelm Information Security Policies  

• Maintain accurate documentation, customer records, opportunity updates, and technical information within CRM platforms  

• Will require occasional travel for business purposes 

Required Experience 

• 3+ years of experience designing, deploying, and/or supporting IT infrastructure and/or IT security environments  

• 2+ years of experience in a pre-sales engineering or solutions engineering role within managed IT services, infrastructure, or cybersecurity  

• 2+ years of experience supporting customer account management or customer-facing technical engagements  

• Experience partnering with sales teams to support technical solution development and customer presentations  

• Experience architecting and supporting technologies including but not limited to:  

• Managed IT Infrastructure Services  

• Managed IT Security Services  

• Public and Private Cloud Solutions  

• Network and Server Architecture  

• Endpoint Architecture  

• Experience working within fast-paced, customer-driven environments with multiple concurrent opportunities 

Required Skills 

• Strong consultative and customer-facing communication skills  

• Technical expertise in managed IT infrastructure and/or managed security services environments  

• Strong solution architecture, discovery, requirements gathering, and proposal development capabilities  

• Ability to effectively communicate technical information to non-technical stakeholders and executive audiences  

• Strong analytical, problem-solving, and decision-making skills  

• Ability to establish credibility and rapidly build trusted customer relationships  

• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously  

• Excellent written communication, presentation, and documentation skills  

• Ability to collaborate effectively across technical, operational, and sales teams  

• Highly organized with disciplined CRM usage and opportunity management  

• Ability to work independently while also contributing effectively within a team environment  

• Strong attention to detail and commitment to delivering a high-quality customer experience 

Required Qualifications and Certifications 

• Managed IT Infrastructure Services  

• Managed IT Security Services  

• Public and Private Cloud platforms  

• Network and Server Architecture  

• Endpoint technologies and security solutions  

• Various third-party infrastructure and security partner platforms  

• Bachelor’s degree in Information Technology, Cybersecurity, Engineering, or a related field preferred  

• Relevant technical certifications in infrastructure, cloud, networking, or cybersecurity platforms preferred  

• Willingness and ability to travel as needed 

Additional Information   

Compensation

Salary for this role starts at $90,000 with uncapped commission. 

KPIs / Metrics 

• Solution proposal completion and win rates  

• Customer satisfaction and relationship development  

• Technical discovery and assessment completion  

• Account expansion and upsell contribution  

• Customer business reviews completed  

• Accuracy and quality of technical documentation and proposals  

• Participation in customer meetings, presentations, and solution demonstrations  

• CRM accuracy and opportunity management discipline  

• Ongoing technical training and certification development  

• Cross-functional collaboration and support effectiveness 

Information Security & Data Privacy Responsibility 

All employees are responsible for adhering to company Information Security and Privacy Policies and ensuring that all applicable procedures are consistently followed. This includes safeguarding client and company data to maintain its security, availability, and confidentiality, and upholding all legal and regulatory obligations related to data protection. Employees are expected to perform their duties in a manner that prevents security breaches or incidents that compromise business operations, client data, client data, or the company’s financial and operational standing.