What are you accountable for?

• Document operational processes and develop Standard Operating Procedures (SOPs) by mapping end-to-end workflows across Distributor and Direct Sales channels, including payroll support processes, claims management, reporting cycles, and operational approval processes to enhance process visibility and standardization.

• Support process improvement and automation initiatives by identifying repetitive manual activities, conducting process mapping exercises, recommending workflow enhancements, and assisting in the implementation of digital tools and automation solutions to improve operational efficiency.

• Develop and maintain operational dashboards, trackers, and reporting tools to provide greater visibility into channel performance, operational productivity, and key business metrics, while ensuring reporting accuracy and consistency.

• Perform sales operations analysis by monitoring operational data, identifying trends, bottlenecks, and compliance gaps, and providing actionable recommendations to improve turnaround time, productivity, process effectiveness, and overall operational performance.

• Support channel enablement and knowledge management initiatives by creating guidebooks, process manuals, training materials, and knowledge repositories that enhance operational consistency, accelerate onboarding, and improve information accessibility across sales channels.

Who are we looking for?

• Currently pursuing a Bachelor's degree in Business Analytics, Data Analytics, Business Administration, Industrial Engineering, Information Systems, Operations Management, or related disciplines.

• Strong analytical and problem-solving skills, with the ability to interpret operational data, identify process inefficiencies, and generate actionable business recommendations.

• Proficient in Microsoft Excel, with experience in data analysis, reporting, and dashboard development. Knowledge of Power BI, Tableau, Power Automate, and Microsoft Copilot/GenAI tools is an added advantage.

• Familiarity with process mapping, workflow documentation, and process improvement methodologies, with an interest in operational excellence and business process optimization.

• Demonstrates strong written communication, attention to detail, organizational skills, and the ability to work independently while managing multiple assignments in a fast-paced environment.

Value-Added Project Opportunity

The intern will have the opportunity to lead a Sales Operations Process Excellence Project aimed at improving operational effectiveness across Distributor and Direct Sales channels.

Project Scope:

• Map and document existing operational workflows

• Identify inefficiencies, bottlenecks, and repetitive manual activities

• Develop SOPs, process documentation, and knowledge repositories

• Recommend and support implementation of automation opportunities

• Build dashboards and reporting templates to improve operational visibility and decision-making

Expected Outcomes:

• Reduced manual effort through process improvements and automation

• Improved process consistency and governance

• Enhanced documentation and knowledge sharing

• Better operational visibility through reporting and dashboards

• Scalable and sustainable sales operations practices for the organization

Additional Information

• Internship opportunities are available for candidates who can start in September and able to commit to a 6-month internship period.

• Applicants are encouraged to state their internship availability period clearly in their CV.

• Due to the high volume of applications, only shortlisted candidates will be contacted.