Key Responsibilities 

Sales Operations Support 

• Coordinate and follow up on sales-related documentation, including quotations, tenders, product returns, and authorization letters. 

• Support urgent customer orders and ensure timely coordination across departments. 

• Provide sales teams with product information such as inventory status, expiry dates, and expected arrival dates. 

• Prepare and maintain sales materials, operational documents, and business data. 

• Create and maintain system master data and AX codes. 

Sales Performance & Reporting 

• Prepare monthly sales reports and business performance analyses. 

• Consolidate sales data, budget tracking, travel plans, and activity reports. 

• Support incentive programs, special projects, and sales reward initiatives. 

• Generate customized reports and insights to support business decisions. 

CRM & Data Management 

• Maintain and enhance customer databases for Sales team, consumable segments. 

• Ensure data accuracy and integrity within CRM systems. 

• Develop reports and dashboards that support sales effectiveness and customer engagement. 

Cross-Functional Coordination 

• Act as a key liaison between Sales and internal stakeholders including Customer Service, Logistics, Warehouse, Purchasing, Marketing, and Finance. 

• Resolve operational issues and improve process efficiency. 

• Identify root causes of delays or errors and recommend corrective actions. 

• Prepare monthly sales performance updates and reports for key supplier reviews.