Overview:

RMIT Vietnam is seeking a Sales Assistant to support the Student Recruitment team by connecting with prospective students and parents, driving early engagement across multiple channels, and ensuring a seamless experience from first inquiry through to application.

In line with our current recruitment and selection guidelines, this role is open to Vietnamese candidates only. Expected start date: at the earliest available opportunity.

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.

WHAT WE OFFER

• Competitive gross remuneration VND.
• Private Health insurance for you and your family, plus Personal Accident Insurance
• 20 days annual leave, 10 days sick leave, volunteer leave and public holidays (Christmas break and Tet Holidays)
• Professional development and career advancement
• Access to state-of-the-art facilities and resources
• A vibrant and diverse campus life and more!

POSITION SUMMARY

Sales Assistant will be the person who assists Student Recruitment team to follow up with prospective students and parents during the time they are looking for programs’ information. Accordingly, the role will support to call and early engage with inquiries and leads from different engagement channels. In addition, Sales Assistant will also involve data entry of all customers related enquiries that arrive via telephone, walk-in and/or events.

KEY ACCOUNTABILITIES SUMMARY

Customer service

• Provide high level of service to prospective students and parents to ensure quality customer service at all times.
• Assist in the monitoring of customer services including volume of incoming calls, digital channels, and direct customers to Program Advisor for their needs as well as supporting the Student Recruitment team by answering FAQs for new students, prospects, parents.

Engage and nurture leads

• Effectively consult and provide advice and feedback on RMIT and its programs, entry requirements, admissions and selection processes for potential parents and students in a transparent and timely manner via telephone (or through face-to-face interactions when required).
• Rate and convert leads to potential pipeline so that Program Advisors have quality pool to close sales and transfer to enrolments.
•  Participate in Student Recruitment events (which may include high school engagement events when required) in HCM/HN and provinces that showcase the University and its programs.

Sales Admin

• With reference to guidelines of the data entry processes into the CRM, ensure high level of accuracy across all information obtained through recruitment events and related activities.
• Support Program Advisors to complete student recruitment process from initial enquiry to the point of enrolment and ensure provision of high level of customer service across touchpoints with potential parents and students.
• Support Program Advisors to collect documents and send applications to Admissions team
• Support Program Advisors to prepare sales kit for events and daily consultation. Other duties commensurate with the scope of the role

Key Selection Criteria

• A relevant Bachelor’s degree
• At least 1 year of experience in a similar position.
• Confident and interested in consulting with customer via telephone
• Demonstrated ability to service clients and provide client-focused solutions.
• Demonstrated organizational and administrative skills.

For full details of the accountability, please refer to the Job Description.

HOW TO APPLY

To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.

Applications will be reviewed on a rolling basis, and the University reserves the right to appoint prior to the closing date.

Compliance Requirements

All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit. 

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines). 

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

• Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.
• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
• For any questions or support, feel free to reach out to our Talent Acquisition team at [email protected]

Applications Close:

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us