About this S&C GN - TS&T - Technology Operating Model - Consultant role at Accenture
Accenture · Onsite · Kuala Lumpur, Exchange 106
Key Responsibilities
• Assess current-state IT environments, including organization structure, governance, processes, and sourcing models
• Identify improvement opportunities across people, process, technology, and data to align IT capabilities with business strategy
• Design target-state IT operating models, including organizational structures, capability models (Run, Change, Transform), and governance frameworks
• Define delivery and sourcing strategies, including in-house, managed services, and hybrid models
• Develop service management frameworks, including KPIs, SLAs, and performance monitoring mechanisms
• Establish governance structures across portfolio, architecture, security, and service management domains
• Develop transformation roadmaps and implementation plans to enable effective execution
• Collaborate with cross-functional teams (e.g. Enterprise Architecture, Cloud, Cybersecurity, PMO) to ensure integrated solutions
• Support stakeholder engagement with senior client leadership, contributing to business case development and strategic alignment
• Identify improvement opportunities across people, process, technology, and data to align IT capabilities with business strategy
• Design target-state IT operating models, including organizational structures, capability models (Run, Change, Transform), and governance frameworks
• Define delivery and sourcing strategies, including in-house, managed services, and hybrid models
• Develop service management frameworks, including KPIs, SLAs, and performance monitoring mechanisms
• Establish governance structures across portfolio, architecture, security, and service management domains
• Develop transformation roadmaps and implementation plans to enable effective execution
• Collaborate with cross-functional teams (e.g. Enterprise Architecture, Cloud, Cybersecurity, PMO) to ensure integrated solutions
• Support stakeholder engagement with senior client leadership, contributing to business case development and strategic alignment
Required Qualifications
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related discipline
• Minimum 5+ years of experience in IT strategy, operating model design, or enterprise transformation programs
• Proven experience delivering large-scale consulting or transformation engagements aligned to defined roadmaps
• Strong understanding of IT domains including applications, infrastructure, cloud, data, cybersecurity, and PMO functions
• Knowledge of governance and service management frameworks such as ITIL, COBIT, or ISO standards
• Strong analytical and structured problem-solving skills, with the ability to translate business strategy into operating model designs
• Excellent communication and presentation skills, with experience engaging senior stakeholders
• Minimum 5+ years of experience in IT strategy, operating model design, or enterprise transformation programs
• Proven experience delivering large-scale consulting or transformation engagements aligned to defined roadmaps
• Strong understanding of IT domains including applications, infrastructure, cloud, data, cybersecurity, and PMO functions
• Knowledge of governance and service management frameworks such as ITIL, COBIT, or ISO standards
• Strong analytical and structured problem-solving skills, with the ability to translate business strategy into operating model designs
• Excellent communication and presentation skills, with experience engaging senior stakeholders
Preferred Qualifications
• Experience working with C-level stakeholders and leading client-facing engagements
• Exposure to enterprise architecture frameworks such as TOGAF or ArchiMate
• Familiarity with agile and scaled agile methodologies (e.g. SAFe, LeSS, ICAgile)
• Experience supporting governance setup, transformation offices (PMO/TMO), or value realization frameworks
• Proficiency in tools such as PowerPoint, Excel, and Visio to develop high-quality deliverables (e.g. org designs, capability maps, process flows)
• Experience in cross-geography team collaboration and global delivery environments
• Exposure to enterprise architecture frameworks such as TOGAF or ArchiMate
• Familiarity with agile and scaled agile methodologies (e.g. SAFe, LeSS, ICAgile)
• Experience supporting governance setup, transformation offices (PMO/TMO), or value realization frameworks
• Proficiency in tools such as PowerPoint, Excel, and Visio to develop high-quality deliverables (e.g. org designs, capability maps, process flows)
• Experience in cross-geography team collaboration and global delivery environments
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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