About this Router role at US Foods
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
BASIC PURPOSEThe Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.
Join Our Community of Food People!
We help YOU make it!
US FOODS® is one of the largest food distributors with a culture and history of promoting from within, excellent training programs, and a continuous improvement focus.
We are looking for a Dispatcher who thrives in a fast-paced transportation environment and enjoys solving problems, supporting drivers, and helping ensure our customers receive outstanding service.
Why US FOODS®?
- Benefits begin Day One
- Medical, dental, and vision insurance
- 401(k) and Employee Stock Purchase Plan (ESPP)
- Life insurance
- Paid time off
- Strong safety culture
- Ongoing training and career development opportunities
- Opportunities for advancement
- Excellent local leadership
Schedule
Sunday – Thursday
Schedule and hours may vary based on business needs.
Overtime may be required.
Main Ingredients of the Job
As a Dispatcher, you will coordinate driver assignments and daily transportation activities to help ensure safe, efficient, and on-time deliveries.
Responsibilities include:
- Coordinate driver activities and shuttle assignments to minimize service interruptions, overtime, downtime, and Hours of Service violations.
- Monitor attendance and verify proper use of Omnitracs and other transportation systems.
- Respond to transportation issues and customer service concerns by coordinating solutions and escalating service failures when appropriate.
- Reassign delivery routes as needed to support daily operations.
- Coordinate tractor, trailer, and backhaul assignments to maximize fleet utilization.
- Verify drivers are properly logged into Proof of Delivery systems before dispatch.
- Perform visual inspections to confirm drivers are in proper uniform and wearing required PPE.
- Notify Transportation Management and Safety personnel of vehicle accidents, injuries, or other safety-related incidents.
- Communicate with drivers, warehouse associates, sales, and leadership to support daily transportation operations.
- Perform other duties as assigned.
Work Environment
- Combination of office and warehouse environments.
- Frequent interaction with transportation operations and delivery drivers.
- Occasional exposure to cooler and freezer environments with temperatures as low as -5°F.
What You Bring to the Table
Education
- High School Diploma or GED required.
Related Experience
- Minimum one year of transportation, dispatch, logistics, or related experience required.
Knowledge, Skills & Abilities
- Strong verbal and written communication skills.
- Excellent customer service and telephone communication abilities.
- Strong organizational and analytical skills with attention to detail.
- Basic computer proficiency including Microsoft Word, Excel, Outlook, and related transportation software.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Ability to solve transportation and routing issues while working collaboratively with multiple departments.
- Strong teamwork and interpersonal skills.
Preferred Qualifications
- Previous dispatch experience preferred.
- Knowledge of DOT Hours of Service regulations and driver logs.
- Familiarity with local delivery routes and geographic service area preferred.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law.
The expected base rate for this role is between $17.00 and $25.00 per hour.
This role may also receive overtime compensation, as applicable.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please visit:
https://www.usfoods.com/careers/benefits.html
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$17 - $26***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
