FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Key Responsibilities

• Develop and maintain sales conduct monitoring dashboards, risk indicators, and management reports to provide timely oversight of adviser conduct, business quality trends, and potential misconduct risks.
• Perform data extraction, validation, and analytics across distribution activities, sales transactions, complaints, replacements, and advisory-related datasets to support conduct risk monitoring and regulatory compliance.
• Conduct in-depth analysis of sales practices, adviser behaviour, and business quality indicators to identify trends, anomalies, emerging risks, and potential conduct concerns requiring investigation or intervention.
• Design and implement analytics-based monitoring frameworks and early warning indicators to proactively detect potential misconduct, poor sales practices, customer detriment, and control weaknesses.
• Partner with Governance, Compliance, Distribution, and Operational stakeholders to provide data-driven insights that strengthen sales governance, adviser supervision, and business quality management.
• Develop and enhance visualization and reporting solutions that provide management with meaningful insights into conducts risk exposures, remediation effectiveness, and distributions health metrics.
• Drive data quality and governance initiatives for conducts monitoring datasets, ensuring accuracy, completeness, and reliability of management reporting and regulatory submissions.
• Leverage advanced analytics, predictive modelling, and risk scoring techniques to identify high-risk advisers, emerging misconduct patterns, and areas requiring enhanced supervisory attention.
• Lead process improvement and automation initiatives to enhance the efficiency, consistency, and effectiveness of sales conduct surveillance and monitoring activities.
• Support Distribution Financial Control (DFC), Sales Conduct Risk Assessment, Right Scorecard, business quality reviews, and governance initiatives by providing analytics-driven insights, actionable recommendations, and ongoing monitoring of corrective actions.
• Establish and monitor conduct-related KPIs, KRIs, and business quality metrics to enable effective oversight of distribution activities and support management decision-making

Requirements

• Bachelor Degree in Data Analytics, Business, Finance, Risk Management, Statistics, Accountancy, or related discipline.
• 5-8 years of experience in:

• Sales conduct monitoring
• Business quality analytics
• Risk and compliance monitoring
• Insurance or financial services industry

• Strong working knowledge of insurance distribution, conduct risk management, and regulatory requirements.
• Advanced proficiency in Power BI, Excel, SQL, and data analytics tools.
• Strong analytical, problem-solving, stakeholder management, and communication and reporting skill.

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way! 

#LI-SF1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.