Jobs Companies Puma Retail Customer Service

About this Retail Customer Service role at Puma

Puma · Onsite · Pilar Administration

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine. Applying for a job at PUMA is easy.

Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

  • Seguimiento de pedidos: proceso de entrega y reposición de productos a tienda
  • Seguimiento de pedidos, proceso de entrega y reposición de productos a tienda.
  • Hacer el envío de información al equipo de planeación para el llenado de sus reportes (status de órdenes).
  • Coordinar con logística las necesidades de eventos especiales (prioritarios) para fechas de llegada cercanas a lanzamientos de iniciativas, picos de ventas, eventos del club, etc.
  • Supervisar que los pedidos sean entregados a tienda de acuerdo con los plazos proporcionados por logística.
  • Tener pleno conocimiento del inventario cargado por cada canal (foc, fps, ecomm), de manera que pueda brindar a planeación: reportes semanales con el % de surtido de producto a tiendas, % restante para reposición, % de producto aún no llegado, etc.
  • Supervisar el fill rate, comparando las unidades liberadas por el allocator con las efectivamente entregadas en tiendas.
  • Gestionar la cuadratura de unidades en pedido no encontradas por almacén y que quedaron en estado de pedido pendiente (quiebres).
  • Status semanal del inventario físico & disponible por canal. Proyección de inventario.
  • Reporte diario del avance de preparación vs generación.

YOUR TALENT

  • Carreras relacionadas con administración de empresas, comercialización o afines.
  • 3 a 5 años de experiencia en posiciones similares.
  • Habilidades de planificación de proyectos y de comunicación.
  • Excel avanzado.
  • Inglés avanzado.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex,

gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at

PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal

opportunity - no matter your background, identity, or experience.To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000

employees worldwide.

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About Puma

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture. PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

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