We Are Social is on the lookout for a confident, enthusiastic and passionate Operations & Resource Manager to join our team. You’ll have the opportunity to report directly to the Director of Resourcing and work closely with Client Service, Editorial, Creative, Strategy, Research & Insights and Production leads. 

As an Operations & Resource Manager, you will manage the agency's incoming projects and help select appropriate teams based on schedule, workload, experience level and area of expertise. In addition, you will play a role in Operations Duties across the agency.

What does the role involve?

• Liaising with Client Service and Production to manage incoming briefs, timelines and assign resources for all projects, with guidance of department leads
• Organize regular status/check-ins with each account group to determine upcoming resourcing needs
• Proactively engaging in a process for resource planning on a weekly, monthly and quarterly basis. Tracking and reporting on team utilization, project allocation accuracy, and forecasting trends. 
• Communicating with and developing relationships with the department leads to verify individual workloads and skillsets
• Adopting resource management systems (i.e. Asana, Forecast) to effectively organize and clearly communicate resource capacity and plan accordingly.
• Maintaining Freelancer database and ensuring freelance budget is managed, with oversight from Director of Resourcing, including sourcing, getting them set-up with all internal tools, on-boarding and invoicing. This will also include coordination with the wider WAS network for additional internal resource support and capacity.
• Owning the freelance management lifecycle from sourcing, contracting, systems setup to payment. 
• Support with the enforcement of timesheets within the agency, including training new employees, assisting in supplying project job numbers (as required), and tracking of overdue/delinquent timesheets

What are we looking for?

• 4+ years experience working in a creative agency
• Highly adaptable with strong organizational skills, adept at problem solving and rigorous  attention to detail
• Be proactive, not reactive. When the opportunity presents itself, you are actively providing solutions, not simply identifying friction points with no proposals for improvement. 
• Multi-tasking & priority expert, as departments will rely on you for your oversight & intimate knowledge of all projects in the pipeline
• Flexibility & patience, yet firmness - there are many moving pieces to every project and many personalities are involved
• Detail oriented - Not letting anything slip through the cracks and developing processes to avoid this
• Our environment is fast paced and deadline driven so you need to know how to keep calm under pressure
• Natural curiosity and understanding of systems thinking, A.I. implementation and mindset in social marketing
• A curiosity for the brightest and best in social, and translating this into brilliant creative and editorial executions
• Obsessed with the internet, and can speak only in meme language, if needed! 

Benefits

WHY SHOULD YOU JOIN OUR TEAM?

At We Are Social, we don’t just offer a job—we offer a creative career in an agency that moves at the speed of culture. Here’s what you’ll get:

• We are the first, largest, most awarded socially-led creative agency in the world, connecting you to 1,300+ like-minded professionals around the world
• An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
• Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
• Generous vacation starting at 3 weeks + 1 extra week during the summer and over the holidays
• Agency summer days (exact policy differs per campus and agency)
• Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
• Dogs allowed, dedicated private wellness room (in select offices)
• Regular team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more! We are obsessed with learning and being better humans
• In-house learning & development sessions and annual career and growth conversations
• Access to internal network of opportunities across all agencies
• Focus on developing and recruiting BIMPOC Talent
• Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)

We invest in your health and wellness:

• Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!
• Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist, guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and holistic array of other health and wellness resources to support you and your family.

JOIN US

At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work.

Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes We Are Social what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.

Let’s do cool stuff together. Apply now!

We’re part of the Plus Company - the Entrepreneurial Network!

Plus Company is a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we’re made of. A whole network of them.

Together with Plus Company agencies, we use our collective strengths to form bespoke, innovative and integrated teams that deliver a positive impact on your business. That means faster time to market, less bureaucracy to navigate, and no end to the creative magic-making for our clients.

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