About this Regional Field Service Manager role at Daniels Sharpsmart
Daniels Sharpsmart · Remote · Cleveland, OH
We are seeking an enthusiastic, customer service focused Regional Field Service Manager to help support our team throughout Michigan, Ohio, Indiana, and Pennsylvania. As a Regional Field Service Manager you will be responsible for providing exceptional service to a regional group of hospital accounts by managing a team of Field Service Supervisors, Field Service Representatives and coordinating with the Plant Manager and Delivery Route Drivers. This role requires 50% travel.
What you will do
Partner with Sales and customers to assess service, staffing, and product needs for existing and new accounts.
Lead account implementations, including installations, ward walks, product setup, Techsmart deployment, inventory management, and service scheduling.
Train hospital staff, Service Technicians, and other stakeholders on Daniels products, programs, safety standards, and regulatory requirements.
Build strong customer relationships by conducting audits, monitoring service levels, reviewing utilization data, and ensuring customer satisfaction.
Manage inventory, product ordering, labor planning, scheduling, payroll, and budget adherence to support operational efficiency.
Recruit, train, coach, evaluate, and manage Service Technicians, including performance management, safety training, and coverage planning.
Ensure high-quality, compliant service delivery through quality audits, issue resolution, on-time collections, continuous improvement initiatives, and cross-functional communication with Operations and Sales leadership.
Physical Requirements
What we are looking for
Why work for us
If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that’s transforming healthcare waste management for good.
Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.
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