About this Project Manager, Firecrest role at ICON plc
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
As a Client Manager, Project Manager within Firecrest, you will act as the primary point of contact for sponsors throughout the lifecycle of assigned clinical trial projects. You will be responsible for managing client relationships, overseeing project delivery, driving adoption of Firecrest's digital solutions, and ensuring an exceptional customer experience.
This role combines client engagement, project management, and digital solution delivery within a fast-paced clinical research environment.
What You Will Do
Serve as the primary client contact for assigned clinical trial projects.
Lead the implementation, delivery, and closeout of Firecrest digital solutions.
Deliver training to clients and study teams through virtual and in-person formats.
Monitor platform utilisation and engagement, driving adoption and compliance.
Coordinate with internal teams to ensure successful project delivery.
Manage client issues, change requests, and stakeholder communications.
Analyse customer feedback and identify opportunities for continuous improvement.
Support project budgets, invoicing activities, and revenue recognition processes.
Identify opportunities to expand client partnerships and promote additional solutions.
Support business development activities through product demonstrations and presentations.
Apply proactive risk management to ensure successful project outcomes.
You Will Have/be:
Bachelor's degree or equivalent combination of education and relevant experience.
Experience in project management, client services, customer support, training, or digital solutions delivery.
Strong client relationship management and stakeholder engagement skills.
Excellent communication, presentation, and facilitation abilities.
Strong organisational skills with the ability to manage multiple priorities.
Experience resolving client issues and managing change requests.
Commercial awareness and a customer-focused mindset.
Strong problem-solving skills and the ability to work collaboratively across teams.
Ability to quickly learn and confidently present technology-based solutions.
Willingness to travel as required.
#LI-RD1
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
