About this Product Manager – Payments Operations & Processor Management role at ChargePoint
About Us
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Senior Product Manager
About the Role
Payments are a core driver of ChargePoint’s revenue, trust, and global scalability, accelerating our mission to make EV charging ubiquitous and convenient. As the Product Manager for Payments Operations & Processor Management, you will take deep operational ownership of our global payment processing relationships, dispute workflows, and settlement reconciliation. This is a highly visible role offering direct impact on revenue integrity, margin optimization, and customer trust as you help power the world’s leading EV charging network.
What You Will Be Doing
Working in close partnership with our Campbell headquarters, you will ensure that processor relationships run smoothly, chargebacks are managed effectively, and settlement data is accurately reconciled. You will sit at the intersection of Product, Engineering, Finance, Legal, Security, and Operations to track payments performance and support strategic decision-making. Over time, you will expand your strategic influence over processor selection, fraud prevention, and overall payments product direction, resolving complex processing issues alongside global Payments Engineering teams.
What You Will Bring to ChargePoint (Responsibilities)
- Manage the end-to-end chargeback lifecycle across global card brands and European acquirers, tracking cases, submitting representments, and monitoring dispute win rates and loss exposure.
- Reconcile processor settlement files against internal transaction records, identifying discrepancies, orphaned authorizations, and ensuring accurate funding and fee accounting.
- Partner with processors, gateways, and acquirers as the primary operational contact, driving issue resolution, contract renewals, and relationship health.
- Analyze and report on payments economics, including transaction fees, interchange costs, fraud losses, and chargeback exposure across currencies and regions.
- Build analytical models alongside Finance to support unit economics analysis, refund capacity, and multi-currency cash flow projections.
- Collaborate with global Payments Engineering teams to triage, prioritize, and author technical tickets for payment processing defects and incident resolution.
- Translate complex regulatory, security, and financial constraints into clear product requirements and delivery plans for Engineering.
- Support fraud prevention strategies by monitoring key performance indicators, evaluating detection tooling, and ensuring PCI DSS compliance alongside Security and Risk teams.
- Coordinate cross-functional execution of payments initiatives, clearly communicating risks, performance metrics, and trade-offs to senior leadership.
- Maintain overlap hours with U.S. Pacific Time to facilitate seamless cross-functional coordination, ticket grooming, and sprint planning.
Requirements
- 3-5 years of experience in product management, payments operations, or financial operations with direct ownership of payment processing workflows and dispute management.
- Deep understanding of card networks, acquirers, tokenization, fraud typologies, chargeback lifecycles, and PCI DSS compliance.
- Demonstrated expertise in multi-currency payment operations, particularly across European markets (EU/UK).
- Advanced proficiency in Excel and data manipulation at scale for financial analysis, reconciliation, and reporting.
- Proven ability to manage payment processor and vendor relationships, including issue escalation and deadline management.
- Experience collaborating with distributed engineering teams using ticketed workflows (e.g., Jira) to define and resolve product defects.
- Strong capability to operate autonomously as an individual contributor, influencing cross-functional teams without direct authority.
Preferred Qualifications
- Experience with PSPs and processors used in EV charging, IoT payments, mobility, or high-volume SaaS platforms.
- Hands-on expertise parsing and reconciling processor settlement files, such as fixed-width flat files or batch reports.
- Proficiency in scripting (Python, SQL, or similar) for data extraction, transformation, and reconciliation automation.
- Familiarity with machine learning-driven fraud detection tools and chargeback representment workflows across major card networks.
- Track record of driving cost optimization or margin expansion initiatives.
Location
Bangalore, India
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.
If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at [email protected].
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
