Located in:

The duties include, but are not limited to:

• Oversees all aspects of the patient experience. Including, but not limited to, scheduling, registration/check-in, and billing.
• Responsible for correct posting and reconciliation of time-of-service money.
• Communicate insurance/payment related patient complaints to Revenue Cycle Management and ensures that all patient concerns are addressed and closed.
• Responsible for the Accounts Payable function including monitor/review for accuracy all incoming invoices and prepare for submission to Accounts Payable Department.
• Manage nonclinical office staff including recruiting/hiring, training, coaching, and counseling, performance, terminations, and payroll.
• Ensure compliance of Consensus policies, procedures, maintain licensures.
• Drive practice performance improvement activities, including, but not limited to, increasing patient volume, evaluating expense reduction opportunities, and supporting the integration of various initiatives and technology.
• Maintain files in accordance with CMG policy and Federal guidelines
• Assure the OSHA and HIPAA compliance has been met yearly
• Address, review and ensure proper communication and closure of patient complaints
• Ensure proper supply inventory and storage (medical and administrative)
• Manage buildings, extensions, repairs, decorations, and fixtures in conjunction with other managerial staff in the building.
• Organize/sort/route all office correspondence, mail, postage.
• Work with the home office to coordinate marketing and advertising.
• Assure compliance with all state and federal regulations.
• Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies.
• Performs miscellaneous job-related duties as assigned

Qualifications or Education, Training and Experience

• High school diploma, or GED required
• Five years of medical assistant experience strongly preferred
• Hold Current CMA (Certified Medical Assistant) Certification
• Strong patient service and management skills required
• Knowledge of computer accounting programs, spreadsheets, and all Microsoft applications.
• Knowledge of business management and basic accounting principles to direct the business office. 
• Knowledge of medical terminology, coding, and office procedures.
• Knowledge of third-party and insurance company operating procedures, regulations and billing requirements, and government reimbursement programs.

Knowledge and Skills/Expected Competencies

• Ability to maintain confidential information
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions
• Strong communication and interpersonal skills.
  Ability to clearly communicate medical information to professional practitioners and/or the public.
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
• Ability to provide guidance and training to professional and technical staff in area of expertise.
• Good interpersonal skills, sense of urgency, being proactive and ownership for one’s work.
• Dependable, with strong work ethic and extremely high degree personal integrity.
• Ability to face multiple deadlines that must be met on time.
• Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
•  Helpful and constructive view of working with others to achieve positive outcomes.
• Ability to develop and implement new approaches to improve processes, procedures, or the general work environment.
• Taking responsibility and being accountable for your own actions
• Ability to review critical issues, effectively solve problems and create action plans

Featured Benefits:

• Health, dental, and vision insurance.
• 401K with automatic employer contribution.
• PTO and Paid Holidays.
• Company paid Life Insurance.
• Access to voluntary short and long-term disability insurance.
• Access to additional life insurance.
• Access to a variety of Wellness programs. 

The compensation range for this position is $60,000 - $80,000 annually. Compensation is based on the level and requirements of the role.