Team description

Our People Operations team keeps the essentials of the employee experience running smoothly across Brazil and Chile, from a new hire's first day through to the benefits that support them every day. The São Paulo team is going through an exciting shift, replacing manual, fragmented work with smarter, automated processes, so there's real room here to build better systems rather than just maintain old ones. As the person owning onboarding and benefits for Brazil, the work shapes how every new SumUpper starts their journey and how existing employees experience their day to day wellbeing, with the chance to also support the Chile team as shared processes come online.

What you'll do

• Lead the end-to-end onboarding process for new SumUppers in Brazil, from offer acceptance through their first weeks, keeping documentation accurate and communication timely
• Manage the daily operations of employee benefits in partnership with Marsh and other providers, keeping data accurate and resolving employee questions quickly
• Track service levels and validate provider billing, escalating sensitive cases such as medical authorisations with care and urgency
• Build and maintain clear process documentation, checklists and guides that keep onboarding and benefits running consistently
• Turn onboarding and benefits data into KPIs and dashboards that reveal bottlenecks and guide improvements
• Guide and review the work of a Young Apprentice, helping them grow while keeping daily operations consistent

You'll be great for this role if

• Experience managing end to end onboarding processes, including documentation, compliance and coordination across multiple stakeholders.
• Strong background operating employee benefits programmes such as health, dental, life insurance and pension, with close attention to accuracy.
• Comfort guiding employees through sensitive benefits questions and resolving issues with empathy and clarity.
• Ability to build KPIs and dashboards, using data to spot bottlenecks and drive process improvements.
• Fluency in English for regular collaboration with global and regional teams, along with strong stakeholder management skills.

Why you should join SumUp

🌎 Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
📚 A dedicated annual L&D budget of R$ 10,000 for education, certifications, and conferences
🏖 Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days
💪 Stay fit: Wellhub membership included and gym at the office
💼 Financial wellness: SumUp contributes to your private retirement plan with Santander
🧠 Mental well-being: access to Zenklub for therapy, coaching, and emotional wellness resources

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.