About this Payment Service Manager role at Flutter Entertainment
Flutter Entertainment · Onsite · Tbilisi, Georgia
Payment Service ManagerSenior Customer Operations Specialist
Main Responsibilities:
- Ensuring that payment operations design and execution is being performed meeting business and customer requirements
- Managing reconciliation-related issues, including investigation, escalation and follow-up with relevant vendors
- UX / UI tracking and its constant improvement
- Request and analyze reports
- Managing and resolving payment-related operational issues, including escalation and coordination with payment vendors, Internal Stakeholders
- Managing day-to-day payment operational processes and ensuring their smooth execution
- Monitoring and coordinating execution of Payment projects
- Monitoring payment channel performance and proactively addressing operational issues
- Managing the end-to-end payment journey and driving its continuous improvement
Main Competencies / Skills / Qualities Required
- Work Experience - At least 1-year of experience working in the payment business (preferably a bank or other financial organization)
- Education - Higher (preferably in the financial-economic, management)
- Accuracy, competence, decision making, analytical and logical thinking, professionalism, sense of responsibility, initiative, communication, presentation and interpersonal skills
- MS Office
- High proficiency in English
About Flutter CEE
We are Flutter Central & Eastern Europe (CEE).
As a proud member of the Flutter family - a global leader in sports betting and iGaming - we are building one of the Group's most dynamic tech and product hubs in Central and Eastern Europe. We aren't just here to participate. We're here to change the game.
By uniting local powerhouses like MaxBet, Adjarabet.com , and Adjarabet.am , we combine deep regional expertise with the scale and strength of Flutter's global platforms. We're setting a new standard for entertainment, responsibility, and innovation - powered by real customer signals that shape everything we build.
Settling for the status quo isn't in our DNA. We build systems designed to scale.
We're moving faster, thinking bigger, and putting our customers exactly where they belong: at the heart of every decision. We start by listening to our customers and the communities we serve. What we see, hear, and learn become clear signals, and those signals quickly shape product decisions, better experiences, and responsible innovation.
Technology powers our ambition. The Signature System - our operating model - makes our signal-led approach repeatable and scalable across markets. It's how we move fast and grow with confidence.
As part of Flutter, we benefit from the Group's collective advantage - the Flutter Edge. It allows us to identify success in one market, replicate it across brands, and implement proven ideas quickly - with customers always at the forefront.
We're a team of thousands, driven by a challenger mindset and a shared commitment to lead. We are shaping the future of iGaming in Central and Eastern Europe right here, right now, and our technology and product teams are defining what responsible innovation looks like in practice - not just in theory.
We are Flutter Central & Eastern Europe (CEE).
Built on experience. Built to lead.
Local champions. Global infrastructure.
Why choose us
At Flutter CEE, people have access to vast opportunities for career growth and self-development. Our employee benefits package goes far beyond offering the minimum. We support our people in becoming their best version at work and beyond, and our benefits reflect that commitment.
These are some of the benefits included in our employee package:
We are Flutter Central & Eastern Europe (CEE).
As a proud member of the Flutter family - a global leader in sports betting and iGaming - we are building one of the Group's most dynamic tech and product hubs in Central and Eastern Europe. We aren't just here to participate. We're here to change the game.
By uniting local powerhouses like MaxBet, Adjarabet.com , and Adjarabet.am , we combine deep regional expertise with the scale and strength of Flutter's global platforms. We're setting a new standard for entertainment, responsibility, and innovation - powered by real customer signals that shape everything we build.
Settling for the status quo isn't in our DNA. We build systems designed to scale.
We're moving faster, thinking bigger, and putting our customers exactly where they belong: at the heart of every decision. We start by listening to our customers and the communities we serve. What we see, hear, and learn become clear signals, and those signals quickly shape product decisions, better experiences, and responsible innovation.
Technology powers our ambition. The Signature System - our operating model - makes our signal-led approach repeatable and scalable across markets. It's how we move fast and grow with confidence.
As part of Flutter, we benefit from the Group's collective advantage - the Flutter Edge. It allows us to identify success in one market, replicate it across brands, and implement proven ideas quickly - with customers always at the forefront.
We're a team of thousands, driven by a challenger mindset and a shared commitment to lead. We are shaping the future of iGaming in Central and Eastern Europe right here, right now, and our technology and product teams are defining what responsible innovation looks like in practice - not just in theory.
We are Flutter Central & Eastern Europe (CEE).
Built on experience. Built to lead.
Local champions. Global infrastructure.
Why choose us
At Flutter CEE, people have access to vast opportunities for career growth and self-development. Our employee benefits package goes far beyond offering the minimum. We support our people in becoming their best version at work and beyond, and our benefits reflect that commitment.
These are some of the benefits included in our employee package:
- Generous annual leave
- Hybrid work
- Individual health insurance
- Paid sick leave
- Paid maternity & paternity leave
- Life event reward
- Performance bonuses
- Referral bonuses
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