About this Packaging Operations Administrator role at Cencora
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Job Details
To support day-to-day Packaging Control Tower operations through accurate processing of returns, administration of packaging transactions, coordination of logistics activities, and maintenance of operational records across multiple systems.
Responsibilities:
Operational Administration
Create and manage packaging return/repositioning jobs within TMS.
Process customer and station requests accurately and within SLA.
Maintain records of packaging movements and asset tracking.
Coordinate packaging collections through approved logistics providers.
Data & System Management
Update transaction records in TMS and Smartsheet.
Ensure completeness and accuracy of operational data.
Support master-data maintenance activities.
Customer & Stakeholder Support
Manage requests received via shared mailboxes.
Provide status updates and issue resolutions.
Escalate complex issues to the Line Manager
Compliance Support
Ensure mandatory data fields are completed.
Maintain traceability of packaging assets.
Support audit requests and data validation exercises.
KPIs
SLA adherence
Data accuracy
Request turnaround time
Process quality score
Stakeholder response time
Education:
High School Diploma/GED or equivalent experience required.
Work Experience:
3+ years of experience in customer systems support, customer operations, service operations, order management, case management, or a related field required.
Skills and Knowledge:
Certification in IT service management, customer support, customer relationship management systems, process improvement, or equivalent certification preferred.
Salary: 2068 - 2955 EUR gross monthly
What Cencora offers
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time