Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Scrum Master, your day revolves around fostering a collaborative and efficient environment for the software development team. You enable smooth workflows by guiding the team through Agile practices and ceremonies, ensuring that obstacles are promptly addressed. Your role involves continuous engagement with team members to maintain focus on project goals, facilitating communication, and tracking progress through relevant metrics. By supporting the team s dynamics and promoting transparency, you help drive the successful delivery of software solutions while nurturing a culture of continuous improvement and adaptability.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure effective team collaboration.
- Identify and remove impediments that hinder the team s progress to maintain a steady workflow.
- Monitor and report on team performance and project progress using appropriate metrics to stakeholders.
- Support the team in adopting Agile principles and practices to enhance productivity and quality.
- Assist junior team members in understanding Agile processes and encourage their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong knowledge of Agile frameworks and Scrum methodologies.
- Experience in facilitating team collaboration and conflict resolution.
- Ability to track and analyze project metrics to support decision-making.
- Excellent communication and interpersonal skills to engage with diverse teams.
- Capability to coach and mentor teams for continuous improvement.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.