At ING, we believe banking should empower people to live their lives—without friction or unnecessary complexity. That’s why we focus on making things simple, helpful, and human. We’re passionate about innovation, and we pride ourselves on creating a culture where you can be yourself while delivering meaningful outcomes for customers.

We’re on the hunt for an Operations Officer to join our Account and Document Services team, where you’ll play an important role in supporting our Customer Operations function. You’ll be responsible for delivering high-quality processing and customer service across a range of banking activities, helping ensure our customers, brokers, and internal stakeholders experience seamless service. This is a detail-oriented role where accuracy, responsiveness, and collaboration are key to success.

This role is a 12 month secondment opportunity that can be based in Sydney or Wyong. A Wyong based candidate will be expected to travel to Sydney once per week.

What you’ll do

• Process customer account and document requests with accuracy and efficiency, ensuring they meet quality and SLA requirements.
• Support customer operations including account maintenance, data processing, reconciliations, and payments activities.
• Communicate with customers, brokers, and internal stakeholders to resolve enquiries and deliver positive service outcomes.
• Verify customer information and documentation in line with KYC, compliance, and regulatory requirements.
• Identify errors, discrepancies, or potential risks and take corrective action or escalate where appropriate.
• Contribute to continuous improvement by identifying opportunities to enhance processes, quality, and efficiency.

What we’re looking for

• Demonstrated experience in an operational role, with exposure to account maintenance, onboarding, or customer request processing.
• Strong understanding of how end-to-end processes work across business or customer banking operations.
• Confidence in communicating with customers and internal stakeholders, with the ability to build effective working relationships.
• Experience supporting or contributing to business application processes (or similar operational workflows).
• Strong attention to detail, organisation, and accountability when managing day-to-day operational tasks and priorities.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us 
 

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?  

 
Contact Sabrina Huynh, [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected] 

Applications will close Thursday, the 17th of September.
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

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