About this Operations Manager role at Toll Group
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.
Operations Managers – Kemps Creek NSW – Amazon Account
About the role and opportunity –
We are seeking an experienced Operations Manager to lead day‑to‑day warehouse and distribution centre operations at our Amazon Kemps Creek site.
Reporting to the Site Manager, you will be responsible for ensuring the safe, efficient and cost‑effective operation of the DC, delivering service excellence while meeting performance, safety and financial targets. This is a senior, hands‑on leadership role suited to someone who thrives in fast‑paced, high‑volume environments and is passionate about people, safety and continuous improvement.
This pivotal role is responsible for delivering high-quality logistics services to our customers, ensuring operational efficiency, profitability, and long-term business growth.
Key Responsibilities, but not limited to -
Lead and manage daily warehouse and distribution operations to meet service and financial targets.
Plan and coordinate resources to ensure labour, equipment and systems are utilised efficiently.
Build strong relationships with customers, understanding their needs and enhancing service outcomes.
Investigate operational issues, implement corrective actions and drive continuous improvement.
Ensure all site processes, procedures and standards are documented, implemented and adhered to.
Act as point of escalation for operational issues and support audits, inspections and reviews.
Collaborate with internal stakeholders to support growth and operational excellence.
What We’re Looking for to Drive Success –
Experience or exposure in a 3PL environment – understanding third-party logistics and client service delivery.
Strong knowledge of warehousing and distribution best practice, WMS and labour optimisation.
Demonstrated ability to lead teams, coach performance and foster a collaborative site culture.
Sound understanding of safety, legislative and compliance requirements.
Strong problem‑solving skills with a solutions‑focused mindset.
Excellent stakeholder engagement and communication skills.
Why Join Toll?
At Toll, we’re committed to delivering smarter logistics solutions and creating a workplace where our people thrive. You’ll be part of a team that values innovation, safety, and continuous improvement.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
