RESPONSIBILITIES

Primary Responsibilities:

Store Support

• Serve as the first point of contact for global store teams, triaging and resolving operational inquiries across multichannel Slack support with speed and accuracy

• Communicate key operational updates to stores including product releases, QC projects, seasonal markdowns, fulfillment, and inventory/supply changes with clarity and consistency

• Lead virtual onboarding for new store operations leadership, delivering SOP and systems training that sets teams up for success from day one

• Oversee weekly custom supply submissions via DASH in partnership with the Arista team, ensuring stores stay stocked and operationally ready

• Review and approve vendor supply submissions to maintain budget compliance across all doors

• Coordinate quarterly uniform requests and deliveries between HQ and retail stores, upholding brand presentation standards

• Provide operational support for store openings, remodels, pop-ups, and brand activations — from supply readiness to systems access and floor setup

• Maintain store-facing operational calendars, ensuring timely execution of drops, markdowns, and event support

Systems

• Authorize, maintain, and troubleshoot DASH-related requests to keep store workflows moving

• Build VRP module proficiency to support inventory control and stock accuracy initiatives

• Maintain and improve HQ reporting tools, including Tableau dashboards, spreadsheets, and recurring recaps

• Identify operational gaps and opportunities, surfacing actionable recommendations to management

• Help lead execution of weekly, monthly, and quarterly KPI reporting across regions

• Maintain and update vendor accounts (e.g., Amazon, Uline, Raja), calendar events, and deadline reminders to keep operations on schedule

• Support inventory accuracy initiatives, including cycle counts and shrink reporting, in partnership with Retail Inventory Control

Cross-Functional Collaboration

• Partner with IT via Fresh ticket to resolve store-related systems and hardware issues

• Keep HQ stakeholders informed with clear, timely communication of store updates and escalations

• Coordinate with HQ operations to ensure supply and process updates reach retail teams accurately and on time

• Partner with buyers, allocators, and inventory control on product flow, replenishment, and store-to-store transfer needs

REQUIREMENTS

Availability & Travel:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.

• Ability to travel when needed

• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Experience:

• 2+ years in a retail operations role

• 1+ years leading a team

• 3+ years in retail apparel

• Experience supporting multi-unit, global, or high-volume retail operations strongly preferred

Skills/Abilities:

• Exceptional written and verbal communication skills

• Comfortable working across multiple systems simultaneously (DASH, VRP, Tableau, Slack, Freshworks)

• Consistently delivers high-quality work on deadline in a fast-paced retail environment

• Strong leadership, coaching, and training skills

• Strong time management and organizational skills

• Data-oriented mindset with the ability to translate reporting into clear operational insight

• Proficiency in Microsoft Office (advanced Excel, PowerPoint, Word), Photoshop, and Google Suite

• Ability to lift and move 25lbs.

• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

• Ability to stand and walk for prolonged periods of time.

WHO YOU ARE

Professional Characteristics:

• Analytical and data-driven

• Attention to detail

• Highly organized

• Adaptive and proactive

• Clear, confident communicator

Personal Characteristics:

• Creative

• Self-starter

• Motivating presence

• Resourceful

• Team Oriented