About this Oncology Financial Navigator role at Vail Health Hospital
Vail Health Hospital · Onsite · Edwards, Colorado, United States
Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.
About the opportunity:
The role of the Oncology Financial Navigator is to improve and maximize the revenue capture at SCC/VHH by educating and enrolling oncology patients into Third Party Assistance programs that reduce patients’ out-of-pocket expenses while maximizing savings for VHH’s charity program and reducing the number of patients that fall into collections. The Financial Navigator will assist all SCC patients in navigating available financial resources to help pay for their prescribed therapy and avoid any associated financial toxicity due to their cost of care. The Navigator will research and enroll eligible patients into financial assistance programs from all available internal and external resources, including but not limited to: the VHH Financial Assistance Program, copay assistance programs for IV and oral drugs, drug replacement programs, grants from national oncology foundations, as well as local and community
What you will do:
- Meet with new patients and their caregivers to provide patient-specific education on their insurance benefits and estimated out-of-pocket expenses for their prescribed therapy prior to treatment initiation.
- Help patients complete applications for financial assistance, pharmaceutical assistance, and government programs in a timely and HIPAA compliant manner. Work closely with the Oncology Social Worker on cross over patients and make referrals as necessary.
- Track all TPA funding received and report the information to the VP Oncology on a bi-monthly basis. Report trending and forecasting on special projects as requested by VP Oncology.
- Maintain extensive database for Third Party Assistance (TPA) Programs for oncology patient financial assistance and continuously monitor for changes and/or updates regarding each TPA’s available funding and
- Obtain all required insurance prior authorizations for oral chemo and therapeutic medications prescribed by SCC provider’s; liaise with specialty and local pharmacies as well as pharmaceutical companies to coordinate medication delivery and provide continuous status updates to patients regarding their prescription drugs.
- Serve as the oncology point of contact for all patient billing questions and concerns; work directly with the Patient Financial Services (PFS) staff to resolve all SCC patient billing matters.
- Submit patient claims and applications for financial assistance in a timely and HIPAA compliant manner. Post all monies received to the financial system and provide updates to patients as funding is received on their behalf.
- Liaise with pharmaceutical company representatives for both IV and oral therapies to learn about their products, co-pay programs and potential foundation assistance. Act as the first line of contact for pharmaceutical reps and communicate applicable changes/updates to the clinical team as appropriate.
- Serve as an integral member of the SCC front office team who provides coverage and assistance as needed.
- Regularly attend weekly Chartrounds meetings with clinical staff and communicate all pertinent patient information regarding new treatment starts, treatment plan changes, and any urgent patient needs to the appropriate front office staff.
- Role models the principles of a Just Culture and Organizational Values.
- Must be HIPAA compliant
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
What you will need:
Experience:
- 3 years of experience in a healthcare setting required.
- Previous oncology-specific financial navigation or financial counseling experience preferred.
- Experience working in an oncology setting preferred.
Education:
- Bachelor’s Degree in healthcare or related field.
License(s) and Certification(s):
- N/A
Benefits at Vail Health (Full and Part Time) Include:
- Competitive Wages & Family Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
- Comprehensive Health Benefits:
- Medical
- Dental
- Vision
- Educational Programs:
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
- Paid Time Off:
- Up to five weeks in your first year of employment and continues to grow each year.
- Retirement & Supplemental Insurance:
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
- Recreation Benefits, Wellness & More:
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
Pay is based upon relevant education and experience per hour.
Hourly Pay:
$22.60—$29.67 USD
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