About this Networking Engineer L1 - (Roma) role at NTT
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
NTT is looking for a motivated and enthusiastic Network Engineer to join our Managed Services team, delivering a key strategic service for a major international client in the automotive industry.
The Network Engineer will be involved in service delivery activities related to the Italian site and will work closely with our global team to ensure the effective and continuous operation of the service, meeting agreed SLAs and contributing to a high level of customer satisfaction.
The Network Engineer will be responsible for managing the local service from Monday to Friday and will be required to provide on-call support outside normal business hours to handle any incidents requiring immediate intervention at the customer site.
As Networking Engineer involved in this managed service NTT team , your main responsibilities will be:
Daily Onsite Service;
Standard Changes (AP, Switch, etc. add, move, uninstall) including configuration and handover to Operations;
Local troubleshooting including configuration;
Break & Fix support;
Major Change support;
Local spare parts management;
Performance testing support;
Performance tuning and optimization support;
Equipment Configuration Cleaning and Hardening support;
Backup / DR testing support;
Reporting;
Escalating unresolved issues to Central NOC.
To be successful in this role we require:
Strong communication and customer service skills;
Team working and collaborative approach;
Eager to learn;
Good understanding of networking concepts (IP, DNS, DHCP);
Familiarity with ticketing systems (e.g., ServiceNow);
Ability to follow scripts and documented procedures;
Confidence in troubleshooting of hardware/software;
A minimum of experience in service delivery (6-12 months);
Fluent in Italian;
Able to work in international environment using English language (speaking and writing);
Availability for on-call duty.
Location: Rome
Workplace type:
On-site WorkingEqual Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
