About this Network Engineer role at HammondCare
About us
HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.
When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.
We’ve been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters.
It's not just care, it's HammondCare.
About the Opportunity
The Network Engineer is a key role within HammondCare, responsible for planning, implementing and maintaining the voice and data communication services, with a focus on maximum availability and operational performance.
This is permanent full time, based at St Leonards with hybrid working opportunities.
How you’ll make an impact:
Design, implement, maintain, and optimise enterprise voice, data, and network security services across the HammondCare environment
Provide Level 3 technical support, troubleshooting and resolving complex telephony, networking, and security related issues
Develop and maintain technical documentation, network diagrams, standards, procedures, reports, and operational records
Analyse, evaluate, and support the implementation of communications technologies, carrier services, and infrastructure solutions.
Act as the primary technical liaison for telecommunications carriers, vendors, and service providers, including service delivery and billing management
Deliver guidance, knowledge transfer, and mentoring for network engineers, IT teams, and operational staff
Monitor and manage internet, and telecommunications services against service level agreements and business requirements
Implement, monitor, and optimise networking, Security and Voice communications platforms to ensure performance, reliability, and service availability
Analyse network performance, traffic patterns, capacity, and utilisation trends, providing recommendations for continual improvement and optimisation
Participate in and support change, incident, problem, and service management processes in accordance with corporate governance frameworks
Coordinate the ongoing support and operation of critical voice and data communication services to maintain system availability, resilience, and reliability.
Lead and support network infrastructure projects, upgrades, technology refreshes, and service improvement initiatives
Maintain network and voice system security, patching, firmware management, and platform lifecycle activities
Design, implement, and manage enterprise SD-WAN and WAN connectivity services to support organisational performance and resilience objectives.
Monitor and maintain network resilience, business continuity, and operational readiness across communications infrastructure
Participate in after-hours support, major incident response, and on-call escalation activities as required
What we can offer you
We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:
NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free access to independent counselling support for employees and families
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities
About you
Demonstrated commitment to supporting and aligning with HammondCare's Christian Mission, Motivation, and Mission in Action
Bachelor’s degree in IT related discipline
At least 5 year’s demonstrated experience as a Network Engineer or Senior Network Engineer
Extensive experience designing, implementing, and supporting enterprise voice, security, networking, and communications infrastructure across diverse technology environments
Strong understanding of industry standards, regulatory requirements, and best practices relevant to telecommunications, networking, and data communications
Broad knowledge of modern communications technologies, including cloud networking, data centres, SD-WAN, WAN, VoIP, wireless, and collaboration platforms
Technical expertise in routing, switching, TCP/IP networking, routing protocols, firewalls, cloud voice services, and Azure networking
Strong understanding of SD-WAN architecture, Network Security, and Network authentication
Excellent analytical, troubleshooting, and problem-solving skills, with the ability to diagnose and resolve complex technical issues
Experience with Cisco, Meraki, Sophos, and similar enterprise networking technologies
Excellent communication, stakeholder management, customer service, and project delivery capabilities
Ability to work independently, collaborate effectively, and provide on-call/after-hours support when required
Desirable
Certification in cisco or equivalent (CCNP, CCIE, CCNA)
ITIL certification
IT security experience
Experience in network technologies, architectures, and solution design
To Apply
Ready to use your recruitment expertise to support a mission that truly matters?
Apply now and help us connect exceptional people with meaningful careers at HammondCare.
For any specific queries, please contact [email protected]
Pre- Employment Checks
All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks.
HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.
