Overview

Seasoned processor with a strong analytical ability to assess conventional and government loan requests based on a thorough knowledge of product, underwriting, and investor guidelines.  Serve as the communication liaison between the customer and M&T’s Mortgage department. Directly assist customers as required in a prompt, courteous and professional manner. 

Primary Responsibilities

• Maintain effective communication with all necessary parties involved in a new loan application, from the customer, loan officer, realtors, settlement agents, municipalities, and co-workers to ensure a seamless and positive application experience.
• Work with various internal departments as well as external organizations to obtain processing related documentation or obtain necessary information needed to complete an application  i.e.:  Verification of Employment, IRS Transcripts, title search, appraisal, bank statements, etc.
• Immediately notifies all necessary parties of irregularities relative to standard mortgage guidelines.
• Monitor, update and analyze credit reports, appraisals, income documentation, and all verifications to ensure they adhere to product, underwriting and investor guidelines.
• Perform other administrative duties supporting the origination department including, but not limited to:  preparing and mailing commitment letters, review title and homeowner’s insurance, mailing loan suspend notices, providing the closing attorney with additional documentation, and all applicable processing checklists.
• Ability to scrutinize a loan application to assess qualification, and is able to restructure a loan or recommend solutions.
• Empowered to review and accept loan conditions based on underwriter requirements.
• Ensures adherence to all regulatory requirements and guidelines. 
• Strong analytical/mathematical background to evaluate changes to borrower’s current fee structure, allowable changes to those fees and the re-creation of the required regulatory documents.
• Work closely with both Internal and External Customers such as co-workers, borrower(s) and Loan Officers.
• Identify risk-related issues needing escalation to management.                                                                                                                                       
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Education and Experience Required

• Associates Degree or two years equivalent work experience.
• Two to three years prior mortgage processing or underwriting experience.

Education and Experience Preferred

• Good PC skills with strong knowledge of Excel, Word, Email Platform and Adobe.
• Ability to make sound decisions based on information provided.
• Knowledge of Product, Investor and Compliance Requirements.
• Versatility and flexibility working within an ever changing fast paced mortgage environment.  
• Adapting to new policies and procedures to improve processes and workflow.
• Ability to function independently within time constraints.
• Excellent verbal and written communication skills.
• Highly organized with the ability to multitask.
• Strong attention to detail.
• Prioritization of daily workload.
• Ability to work in a team environment.
• Strong work ethic, reliable and dependable.

Location