About this Merchant Activation Specialist role at Alma

Alma · Onsite · Paris, Paris, France

🌍 About the team

At Alma, we believe that a great merchant partnership starts with a great onboarding experience. The Merchant Activation team is at the heart of this mission: we set merchants up for success and maximise TPV by delivering efficient, impactful, and tailored activation journeys.

To do so, the team focuses on three core objectives:

Delivering high-impact onboarding for Retail Networks, with tiering-based levels of service adapted to each merchant's profile
Boosting activation at every stage of the merchant partnership, through the most efficient operating model for each channel and merchant type
Hitting and maintaining our activation KPIs in terms of SLA, quality, and generated TPV

This is a team that moves fast, thinks big, and puts merchants first. If you thrive in a hands-on environment where your work has a direct and measurable impact, you're in the right place.

😀 Purpose of the job

Reporting to the Merchant Activation Manager, the Merchant Activation Specialist is responsible for:

Deploying Retail Networks through efficient project management and impactful retail training for small to mid-market accounts in France, Italy, and/or Spain
Identifying training needs and developing tailored training plans in collaboration with brands
Being the voice of in-store staff within Alma, gathering product feedback and verbatim from end users (a true goldmine of insights!)
Continuously enhancing training programs, exploring new formats, and staying ahead of the curve

💡 Skills & Knowledge

2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment
Fluent in French, English, Italian, and/or Spanish
Excellent verbal and written communication skills, with a strong client-facing posture
Highly organized, detail-obsessed, and operationally excellent
Strong interpersonal skills: empathetic, curious, pedagogical, and user-oriented
Humble, action-driven, and comfortable working cross-functionally

🚀 Recruitment Process

Talent Acquisition interview
Case study
Hiring Manager interview
Team fit

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About Alma

At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers!

That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.

Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.

For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk.

For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.

We are the leader in France and are on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 5 years, more than 16 000 merchants have chosen Alma to be their innovative BNPL solution, and we have served over 5 million consumers.

The team has grown from 2 to 300+ people, we raised a €115M series C early 2022 to help us accelerate further and Alma is already part of the French Tech 120 ranking of the most promising French technology companies. And that's only the beginning.

About this Merchant Activation Specialist role at Alma

🌍 About the team

😀 Purpose of the job

💡 Skills & Knowledge

🚀 Recruitment Process

About Alma

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