About this Merchandise Stand Lead (Part-Time) role at Sphere Entertainment Group, LLC
Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.
Who are we hiring?
The Merchandise Stand Lead supervises and trains employees in guest relations and equipment use. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.
What will you do?
- Supervises the overall operation of the designated stand including open/close procedures, cash handling, and leading employees in accordance with company policies/procedures.
- Assures that each guest’s order is prepared and delivered on time and in acceptable quality and quantity; responds to feedback from guests.
- Inspects locations and submits reports regarding cleanliness conditions, inventory, and incidents.
- Conducts monthly audits, daily inventory and trains and motivates staff. Participates in meetings as deemed necessary.
- Provides necessary staff development and training in accordance with Southern Nevada Health guidelines and company standards to ensure a high-quality product is maintained.
- Ensures that frontline colleagues are compliant with Company policies and local/state regulations and are delivering an exceptional guest experience.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
- The ideal candidate should have at least 2-3 years of supervisory or lead experience in guest relations.
- Must be able to multi-task and prioritize in a deadline-oriented environment while providing a high-quality service experience for guests.
- Experience resolving inventory discrepancies.
Special Requirements
- Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
- General physical requirements such as lifting and carrying up to 50 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
- May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
- May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided.
- May have outdoor and UV exposure
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
